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User Assistance Tool for a WebService ERP

  • Conference paper
Trends in Practical Applications of Agents and Multiagent Systems

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 221))

Abstract

Companies are increasingly complex requiring increasingly complex software management systems. For that reason, they resort to ERP systems, which are becoming wildly complex in an attempt to cover all the needs of the companies. They tend to have extensive menus with endless options to anticipate and try to satisfy all the information management situations. However, this software complexity taxes the human resources in the company. Complex ERP require that employees of these companies receive intensive training, and extensive further support is required of the ERP tool manufacturer.

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Author information

Authors and Affiliations

  1. Informática 68 Investigación y Desarrollo S.L., Computational Intelligence Group, University of the Basque Country, Donostia, Spain

    Israel Carlos Rebollo Ruiz

  2. Computational Intelligence Group, University of the Basque Country, Donostia, Spain

    Manuel Graña Romay

Authors
  1. Israel Carlos Rebollo Ruiz
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  2. Manuel Graña Romay
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Corresponding author

Correspondence to Israel Carlos Rebollo Ruiz .

Editor information

Editors and Affiliations

  1. Escuela Universitaria de Informática, Universidad Pontificia de Salamanca, Salamanca, Spain

    Javier Bajo Pérez

  2. Dept. of Computing Sci. and Control, University of Salamanca, Salamanca, Spain

    Juan M. Corchado Rodríguez

  3. Technische Universität Berlin, Berlin, Germany

    Johannes Fähndrich

  4. Technologies de Lille, Université des Sciences et Technologies de Lille, Villeneuve d’Ascq, France

    Philippe Mathieu

  5. Department of Computer Science, Dartmouth College, Hanover, New Hampshire, USA

    Andrew Campbell

  6. Ontology Engineering Group, Universidad Politécnica de Madrid Facultad de Informática, Boadilla del Monte, Madrid, Spain

    Mari Carmen Suarez-Figueroa

  7. Departamento de Ingeniería Informática, Ciudad Universitaria de Cantoblanco, Madrid, Spain

    Alfonso Ortega

  8. LAMIH (UMR CNRS 8530), Universite de Valenciennes, Valenciennes, France

    Emmanuel Adam

  9. Departamento de Informática, University of Castilla-La Mancha, Albacete, Albacete, Spain

    Elena Navarro

  10. Centre for Intelligent Information, University Rey Juan Carlos Madrid (URJC), Móstoles, Madrid, Spain

    Ramon Hermoso

  11. Dept. de Informática y Automática, Universidad de Salamanca, Salamanca, Salamanca, Spain

    María N. Moreno

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© 2013 Springer International Publishing Switzerland

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Ruiz, I.C.R., Romay, M.G. (2013). User Assistance Tool for a WebService ERP. In: Pérez, J., et al. Trends in Practical Applications of Agents and Multiagent Systems. Advances in Intelligent Systems and Computing, vol 221. Springer, Cham. https://doi.org/10.1007/978-3-319-00563-8_24

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  • DOI: https://doi.org/10.1007/978-3-319-00563-8_24

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-00562-1

  • Online ISBN: 978-3-319-00563-8

  • eBook Packages: EngineeringEngineering (R0)

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