Abstract
Cyber-Physical-Social Systems (CPSS) performance for industry 4.0 is highly context-dependent, where three design areas arise: the artifact itself, the human-agent collaboration, and the organizational settings. Current HF&E tools are limited to conceptualize and anticipate future human-agent work situations with a fine-grained perspective. This paper explores how rich insights from work analysis can be translated into formative design patterns that provide finer guidance in conceptualizing the human-agent collaboration and the organizational settings. The current manual work content elicited is disaggregated into functional requirements. Each function is then scrutinized by a multidisciplinary design team that decides its feasibility and nature (autonomy function, human function, or hybrid function). By doing so, we uncover the technical capabilities of the CPSS in comparison with subject-matter experts' work activity. We called this concept technological coverage. The framework thereof allows close collaboration with design stakeholders to define detailed HAT configurations. We then imagined joint activity scenarios based on end-users work activity, the technological capabilities, and the interaction requirements to perform the work. We use a study on technological innovation in the aircraft maintenance domain to illustrate the framework's early phases.
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Acknowledgments
This research is supported by the Consortium for Research and Innovation in Aerospace in Québec, funded by Mitacs accelerate program (contract IT11797).
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Cabour, G., Ledoux, É., Bassetto, S. (2021). Extending System Performance Past the Boundaries of Technical Maturity: Human-Agent Teamwork Perspective for Industrial Inspection. In: Black, N.L., Neumann, W.P., Noy, I. (eds) Proceedings of the 21st Congress of the International Ergonomics Association (IEA 2021). IEA 2021. Lecture Notes in Networks and Systems, vol 219. Springer, Cham. https://doi.org/10.1007/978-3-030-74602-5_12
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