Abstract
This chapter aims to provide foundational knowledge of how regulation, assessment and inspection are being designed and implemented across several countries in relation to integrated care. It begins with defining each term, the benefits of each, and roles of various health and social system actors. A common theme throughout regulation, assessment and inspection is the focus on the client journey and how the client experiences and perceives care. Equally important is the value that stakeholders attribute to the regulation, assessment or inspection process. This forces governments, assessment bodies and inspectorates to be mindful to monitor outcomes that matter.
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Acknowledgements
This chapter is the result of collaboration fostered through the International Foundation for Integrated Care (IFIC) Special Interest Group on Inspecting and Regulating Integrated Care. Since its launch in 2018, several countries have joined and shared their own experiences and learnings through virtual and in-person meetings. This chapter is intended to reflect this collaboration and incorporates input gathered at the April and November 2019 SIG meetings.
I am grateful to the reviewers and contributors for their helpful comments and suggestions: Heleen Buijze, Kees Reedijk, Janet Ortega, Peter Jonsson, Yvonne Berneke, Fidelma Eggo, Geoff Mark, Torben Haerslev, Einar Hovlid, Matthew Vella and Francesca Muscat-Camilleri.
This work has also been guided by Health Standards Organization, Accreditation Canada and Health Assessment Europe. My colleagues, including our patient and caregiver partners, have been instrumental in increasing my awareness of quality levers. I am humbled to work with such passionate leaders in developing global standards, assessment and inspection tools that advance integrated people-centred health and social systems.
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Sullivan-Taylor, P. (2021). Adaptive Approaches to Integrated Care Regulation, Assessment and Inspection. In: Amelung, V., Stein, V., Suter, E., Goodwin, N., Nolte, E., Balicer, R. (eds) Handbook Integrated Care. Springer, Cham. https://doi.org/10.1007/978-3-030-69262-9_13
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