Abstract
Human-centered design is widely recognized as a basic principle for the successful implementation of a system or technology in society. The concept of human-centered design is assumed to be utilized by developers of advanced technologies, but there are worrying indications that developers of such systems do not adequately consider the role or reaction of the human using their products. Recent high-profile automotive and aviation accidents illustrate what can go wrong when automation is introduced to a system without suitable consideration of the humans that interact with that system. In this paper, I will take a closer look at three of these accidents and discuss what we can learn regarding how humans should be considered during the development of automated systems. I link these accidents to crucial topics such as trust, communication, and transparency, and describe how these are fundamental to ensuring that future developers of automated technologies are appropriately human-centered.
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Notes
- 1.
Retrieved on Sep 29 2020 from: https://www.youtube.com/watch?v=_47utWAoupo.
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Blackett, C. (2021). Human-Centered Design in an Automated World. In: Russo, D., Ahram, T., Karwowski, W., Di Bucchianico, G., Taiar, R. (eds) Intelligent Human Systems Integration 2021. IHSI 2021. Advances in Intelligent Systems and Computing, vol 1322. Springer, Cham. https://doi.org/10.1007/978-3-030-68017-6_3
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