Skip to main content

Conflict Management in Family Businesses

  • Chapter
  • First Online:
Entrepreneurial Family Businesses

Abstract

Like every other business, a family firm is not safe from conflicts, whether they are created intentionally or unintentionally. Sometimes, the organizational design and/or organizational culture can cause conflicts that might result in a bad image of the whole organization. This chapter overviews the most critical elements in conflict management that can happen in family businesses as it happens in other organizations. The best practice and examples of how such conflicts are solved are provided in this content. The role of organizational culture, as well as the best approaches in resolving these issues, are elaborated. Other important issues related to conflict management that can be applied to family businesses are explored.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 79.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 99.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 129.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Detert, J. R., Schroeder, R. G., & Mauriel, J. J. (2000). A framework for linking culture and improvement initiatives in organizations. Academy of Management Review, 25(4), 850–863.

    Article  Google Scholar 

  • Dierickx, I., & Cool, K. (1989). Asset stock accumulation and sustainability of competitive advantage. Management Science, 35(12), 1504–1511.

    Article  Google Scholar 

  • Jung, C. (1938). “Psychology and Religion,” in Psychology and religion: West and East, vol. 11 of Collected Works, Reprinted 1958, 131. Routledge and Kegan Paul, London.

    Google Scholar 

  • Gersick, K. E., Davis, J. A., Hampton, M. M., & Lansberg, I. (1997). Generation to generation: Life cycles of the family business. Boston: Harvard Business School Press.

    Google Scholar 

  • Mustafa, M. J., Caspersz, D., Ramos, H. M. L., & Siew, C. M. M. (2018). The satisfaction of non-family employees with High Involvement HR practices: Evidence from family SMEs. Human Resource Development International, 21, 163–185. https://doi.org/10.1080/13678868.2017.1410005.

    Article  Google Scholar 

  • Rhodes, K., & Lansky, D. (2013). Managing conflict in the family business: Understanding challenges at the intersection of family and business. Palgrave Macmillan.

    Google Scholar 

  • Ransburg, D., Sage-Hayward, W., & Schuman, A. M. (2016). Human resources in the family business: Maximizing the power of your people. Palgrave Macmillan.

    Google Scholar 

  • Robbins, S. T., & Coulter, M. (2012). Management (11th ed.). Upper Saddle River, NJ: Pearson Education, Inc., Publishing as Prentice Hall.

    Google Scholar 

  • Robbins, S. T., & Judge, T. A. (2017). Organizational behavior (17th – Global ed.), Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England.

    Google Scholar 

  • The Family Firm institute. (2014). Family enterprise: Understanding families in business and families of wealth. Hoboken, NJ: Wiley.

    Google Scholar 

  • Zahra, S. A., Hayton, J. C., & Salvato, C. (2004). Entrepreneurship in family vs. non-family firms: A resource-based analysis of the effect of organizational culture. Entrepreneurship Theory and Practice, 28(4), 363–381.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Rights and permissions

Reprints and permissions

Copyright information

© 2020 Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Ramadani, V., Memili, E., Palalić, R., Chang, E.P.C. (2020). Conflict Management in Family Businesses. In: Entrepreneurial Family Businesses. Springer Texts in Business and Economics. Springer, Cham. https://doi.org/10.1007/978-3-030-47778-3_8

Download citation

Publish with us

Policies and ethics