Abstract
The chapter discusses the importance of relational capital and its impact on an enterprise crisis. The author believes that the possible occurrence of crisis phenomena in an enterprise may be a consequence of incorrectly built relational capital with various groups of stakeholders. Relational capital can also play an important role in crisis intervention measures. The chapter presents the results of expert opinion survey conducted among ten business practitioners—specialists in the field of formation of relational capital in enterprises and crisis management. The survey indicates that relational capital may be a crisis-generating factor, nevertheless it is not the most important one. The situation is different, however, when a crisis already occurs within an organization. Then, according to the surveyed experts, relational capital seems to be a critical factor that allows a given company to overcome the crisis because relational capital is people and without people there is no organization.
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Notes
- 1.
The most often determined in the literature determinants of enterprise’s resilience to the crisis are: enterprise development strategy, competition strategy, resource management, organizational structure, organizational culture, business model, and leadership (Romanowska and Winch 2016, pp. 207–212) or enterprise characteristics: enterprise size, the age of the enterprise, the legal form of the enterprise, the type of business and characteristics of the entrepreneur: gender, age, level and type of education, and awareness of the basis for managing the crisis situation (Sochoń 2017, p. 184).
As a result of the author’s own research, it turned out that relational capital is also a very important factor (Walecka 2019, pp. 193–339).
- 2.
A detailed list of definitions of relational capital in an enterprise is presented, among others, in Walecka (2018, p. 162).
- 3.
The research procedure consisted of the following stages: literature analysis, identification of the research gap, formulation of the problem and research goal, creation of a research model, formulation of research questions and hypotheses, selection of research methods and tools, pilot studies, data analysis, conducting empirical research (expert opinion survey, conducting surveys), data analysis, inference, indication of research limitations, and reasons for further research.
- 4.
In this chapter, due to editorial limitations, the focus was on presenting only selected results of the expert opinion survey.
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Acknowledgments
The study was funded by the National Science Centre, Poland, as research project No. 2014/15/D/HS4/01170.
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Walecka, A. (2020). Relational Capital and an Enterprise Crisis in the Light of Expert Opinion Survey. In: Bilgin, M., Danis, H., Demir, E., Ucal, M. (eds) Eurasian Business Perspectives. Eurasian Studies in Business and Economics, vol 12/2. Springer, Cham. https://doi.org/10.1007/978-3-030-35051-2_3
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