Skip to main content

Interpretations Across Cases: The Overarching Analysis

  • Chapter
  • First Online:
How Parties Experience Mediation
  • 353 Accesses

Abstract

Having provided a detailed analysis of each participant’s mediation-related experiences as they occur following the requirements of phenomenology and idiography, this chapter takes the analysis to a deeper level through the exploration of interpretations across cases. Importantly, the analysis not only presents the commonalities across cases but also variations of each common theme amongst the participants. The analysis explores stress as participants’ primary experience in conflict, identifying manifestations of ‘conflict as a force’ and mediation’s potential to address stress. Participants’ perceptions of the importance of the mediator’s caring and understanding stance is drawn out in the process of relationship building and settlement. The importance of individual intake conversations that address issues of substance are identified as one of the mediator’s primary tools. Participants’ understandings of mediation as a process of ‘learning’ resulting in relationships of different quality is explored.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

eBook
USD 16.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Bakker, A. B., & Demerouti, E. (2006). The job demands-resources model: State of the art. Journal of Managerial Psychology, 22, 309–328. https://doi.org/10.1108/02683940710733115

    Article  Google Scholar 

  • Barton, A. B. (2005). Mediation windfalls: Value beyond settlement? The perspective of Georgia magistrate court judges. Conflict Resolution Quarterly, 22, 419–435. https://doi.org/10.1002/crq.113

    Article  Google Scholar 

  • Beer, J. E., & Packard, C. C. (2012). The mediator’s handbook (4th ed.). Gabriola Island, BC, Canada: New Society Publishers.

    Google Scholar 

  • Beer, J. E., & Stief, E. (1997). The mediator’s handbook (3rd ed.). Gabriola Island, BC, Canada: New Society Publishers.

    Google Scholar 

  • Bennett, M. D., & Hughes, S. S. (2005). The art of mediation. Notre Dame, France: NITA.

    Google Scholar 

  • Bingham, L. B. (2004). Employment dispute resolution: The case for mediation. Conflict Resolution Quarterly, 22, 145–174. https://doi.org/10.1002/crq.96

    Article  Google Scholar 

  • Bohart, A. C. (2007). Insight and the active client. In L. G. Castonguay & C. Hill (Eds.), Insight in psychotherapy (pp. 257–274). Washington, DC: American Psychological Association.

    Chapter  Google Scholar 

  • Bolger, N., DeLongis, A., Kessler, R. C., & Schilling, E. A. (1989). Effects of daily stress on negative mood. Journal of Personality and Social Psychology, 57, 808–818. https://doi.org/10.1037/0022-3514.57.5.808

    Article  Google Scholar 

  • Carnevale, P. J., & Probst, T. M. (1998). Social values and social conflict in creative problem solving and categorization. Journal of Personality and Social Psychology, 74, 1300–1309. https://doi.org/10.1037/0022-3514.74.5.1300

    Article  Google Scholar 

  • Cloke, K. (2001). Mediating dangerously: The frontiers of conflict resolution. San Francisco: Jossey-Bass.

    Google Scholar 

  • Corney, B. (2008). Aggression in the workplace: A study of horizontal violence utilising Heideggerian hermeneutic phenomenology. Journal of Health Organization and Management, 22, 164–177. https://doi.org/10.1108/14777260810876321

    Article  Google Scholar 

  • Cramer, C., & Schoeneman, R. (1985). A court mediation model with an eye toward the standards. Family Court Review, 23, 15–20.

    Article  Google Scholar 

  • Crawford, S. H., Dabney, L., Filner, J. M., & Maida, P. R. (2003). From determining capacity to facilitating competencies: A new mediation framework. Conflict Resolution Quarterly, 20, 385–401. https://doi.org/10.1002/crq.33

    Article  Google Scholar 

  • De Dreu, C. K. W., & Van Vianen, A. E. (2001). Managing relationship conflict and the effectiveness of organizational teams. Journal of Organizational Behavior, 22, 309–328. https://doi.org/10.1002/job.7

    Article  Google Scholar 

  • Dijkstra, M. T. M., Beersma, B., & Cornelissen, R. A. W. M. (2012). The emergence of the activity reduces conflict associated strain (ARCAS) model: A test of conditional mediation model of workplace conflict and employee strain. Journal of Occupational Health Psychology, 17, 365–375. https://doi.org/10.1037/a0028550

    Article  Google Scholar 

  • Doherty, N., & Guyler, M. (2008). The essential guide to workplace mediation and conflict resolution: Rebuilding workplace relationships. London: Kogan Page.

    Google Scholar 

  • Einarsen, S. (1999). The nature and causes of bullying at work. International Journal of Manpower., 20(2), 16–27. https://doi.org/10.1108/01437729910268588

    Article  Google Scholar 

  • Einarsen, S., Hoel, H., Zapf, D., & Cooper, C. L. (2003). The concept of bullying at work: The European tradition. In S. Einarsen, H. Hoel, D. Zapf, & C. L. Cooper (Eds.), Bullying and emotional abuse in the workplace: International perspectives in research and practice (pp. 1–30). London: Taylor & Francis.

    Google Scholar 

  • Elovainio, M., Kivimaki, M., & Helkama, K. (2001). Organizational justice evaluations, job control, and occupational strain. Journal of Applied Psychology, 86, 418–424. https://doi.org/10.1037/0021-9010.86.3.418

    Article  Google Scholar 

  • Elovainio, M., Kivimaki, M., & Vahtera, J. (2002). Organizational justice: Evidence of a new psychosocial predictor of health. American Journal of Public Health, 92, 105–109.

    Article  Google Scholar 

  • Fair Work Commission. (2018). Anti-bullying benchbook. Retrieved July 19, 2018, from https://www.fwc.gov.au/disputes-at-work/anti-bullying/where-to-get-help-about-bullying

  • Folkman, S., & Lazarus, R. S. (1985). If it changes it must be a process: Study of emotion and coping during three stages of a college examination. Journal of Personality and Social Psychology, 48, 150–170.

    Article  Google Scholar 

  • Folkman, S., Lazarus, R. S., Dunkel-Schetter, C., DeLongis, A., & Gruen, R. J. (1986). Dynamics of a stressful encounter: Cognitive appraisal, coping, and encounter outcomes. Journal of Personality and Social Psychology, 50, 992–1003.

    Google Scholar 

  • Fredrickson, B. L. (1998). What good are positive emotions? Review of General Psychology, 2, 300–319. https://doi.org/10.1037/1089-2680.2.3.300

    Article  Google Scholar 

  • Fredrickson, B. L. (2001). The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions. American Psychologist, 56, 218–226.

    Article  Google Scholar 

  • Fredrickson, B. L., & Joiner, T. (2002). Positive emotions trigger upward spirals toward emotional well-being. Psychological Science, 13, 172–175. https://doi.org/10.1111/1467-9280.00431

    Article  Google Scholar 

  • Fredrickson, B. L., & Levenson, R. W. (1998). Positive emotions speed recovery from the cardiovascular sequelae of negative emotions. Cognition and Emotion, 12, 191–220. https://doi.org/10.1080/026999398379718

    Article  Google Scholar 

  • Greenberg, J. (1990). Organizational justice: Yesterday, today and tomorrow. Journal of Management, 16, 399–432. https://doi.org/10.1177/014920639001600208

    Article  Google Scholar 

  • Greguras, G. J., & Diefendorff, J. M. (2009). Different fits satisfy different needs: Linking person-environment fit to employee commitment and performance using self-determination theory. Journal of Applied Psychology, 94, 465–477. https://doi.org/10.1037/a0014068

    Article  Google Scholar 

  • Halperin, E., Crisp, R. J., Husnu, S., Trzesniewski, K. H., Dweck, C. S., & Gross, J. J. (2012). Promoting intergroup contact by changing beliefs: Group malleability, intergroup anxiety and contact motivation. Emotion, 12, 1192–1195.

    Article  Google Scholar 

  • Harris, O. J., & Hartman, S. J. (1992). Human behaviour at work. New York: West Publishing Company.

    Google Scholar 

  • Hayes, A. M., Feldman, G. C., & Goldfried, M. R. (2007). The change and growth experiences scale: A measure of insight and emotional processing. In L. G. Castonguay & C. Hill (Eds.), Insight in psychotherapy (pp. 231–253). Washington, DC: American Psychological Association.

    Chapter  Google Scholar 

  • Hedeen, T., & Kelly, R. (2009). Practice note: Challenging conventions in challenging conditions: Thirty-minute mediations at Burning Man. Conflict Resolution Quarterly, 27, 107–119.

    Article  Google Scholar 

  • Herrman, M. S., Hollett, N., & Gale, J. (2009). Mediation from beginning to end: A testable model. In M. S. Herrman (Ed.), The Blackwell handbook of mediation: Bridging theory, research, and practice (pp. 19–78). Hoboken, NJ: Wiley.

    Google Scholar 

  • Hoffman, D. A. (2011). Mediation and the art of shuttle diplomacy. Negotiation Journal, 27, 263–309. https://doi.org/10.1111/j.1571-9979.2011.00309.x

    Article  Google Scholar 

  • Holt, N. L., Knight, C. J., & Zukiwski, P. (2012). Female athletes’ perceptions of teammate conflict in sport: Implications for sport psychology consultants. The Sport Psychologist, 26, 135–154.

    Article  Google Scholar 

  • Hoskins, M. L., & Stoltz, J. M. (2003). Balancing on words: Human change processes in mediation. Conflict Resolution Quarterly, 20, 331–349. https://doi.org/10.1002/crq.28

    Article  Google Scholar 

  • Huston, T. L., & Robins, E. (1982). Conceptual and methodological issues in studying close relationships. Journal of Marriage and the Family, 44, 901–925.

    Article  Google Scholar 

  • Jehn, K. A. (1997). A qualitative analysis of conflict types and dimensions in organizational groups. Administrative Science Quarterly, 42, 530–557.

    Article  Google Scholar 

  • Jehn, K. A., & Bendersky, C. (2003). Intragroup conflict in organizations: A contingency perspective on the conflict-outcome relationship. Research in Organizational Behavior, 25, 187–242. https://doi.org/10.1016/S0191-3085(03)25005-X

    Article  Google Scholar 

  • Jehn, K. A., & Mannix, E. A. (2001). The dynamic nature of conflict: A longitudinal study of intragroup conflict and group performance. Academy of Management Journal, 44, 238–251.

    Google Scholar 

  • Jones, D. A. (2009). Getting even with one’s supervisor and one’s organisation: Relationships among types of injustice, desires for revenge and counterproductive work behaviours. Journal of Organizational Behaviour, 30, 525–542. https://doi.org/10.1002/job.563

    Article  Google Scholar 

  • Judge, T. A., & Colquitt, J. A. (2004). Organizational justice and stress: The mediating role of work family conflict. Journal of Applied Psychology, 89, 394–404. https://doi.org/10.1037/0021-9010.89.3.395

    Article  Google Scholar 

  • Knight, T. A., Richert, A. J., & Brownfield, C. R. (2012). Conceiving change: Lay accounts of the human change process. Journal of Psychotherapy Integration, 22, 229–254. https://doi.org/10.1037/a0028871

    Article  Google Scholar 

  • Kovach, K. K., & Love, P. L. (1998). Mapping mediation: The risks of Riskin’s grid. Harvard Negotiation Law Review, 3, 71–110.

    Google Scholar 

  • Kristof-Brown, A. L., Zimmerman, R. D., & Johnson, E. C. (2005). Consequences of individuals’ fit at work: A meta-analysis of person-job, person-organization, person-group, and person-supervisor fit. Personnel Psychology, 58, 281–342. https://doi.org/10.1111/j.1744-6570.2005.00672.x

    Article  Google Scholar 

  • Lafollette, H. (1996). Personal relationships: Love, identity and morality. Oxford, England: Blackwell.

    Google Scholar 

  • Latreille, P. (2011). Mediation: A thematic review of ACAS/CIPD evidence (ACAS Research Paper, 13/11). London: ACAS.

    Google Scholar 

  • Lazare, A. (1995, January–February). Go ahead, say you’re sorry. Psychology Today, p. 40.

    Google Scholar 

  • Lazarus, R. S. (1991). Psychological stress in the workplace. Journal of Social Behaviour and Personality, 6, 1–13.

    Google Scholar 

  • Lewis, C. (2009). The definitive guide to workplace mediation and managing conflict at work. Weybridge, England: RoperPenberthy Publishing Ltd..

    Google Scholar 

  • Liebmann, M. (2000). Introduction. In M. Liebmann (Ed.), Mediation in context (pp. 9–19). London: Jessica Kingsley Publishers.

    Google Scholar 

  • Losada, M., & Heaphy, E. (2004). The role of positivity and connectivity in the performance of business teams: A nonlinear dynamics model. American Behavioral Scientist, 47, 740–765. https://doi.org/10.1177/0002764203260208

    Article  Google Scholar 

  • Love, L. P. (2000). Training mediators to listen: Deconstructing dialogue and constructing understanding, agendas, and agreements. Family and Conciliation Courts Reviews, 38, 27–40.

    Article  Google Scholar 

  • Maiese, M. (2006). Engaging the emotions in conflict intervention. Conflict Resolution Quarterly, 24, 187–195. https://doi.org/10.1002/crq.167

    Article  Google Scholar 

  • Messer, S. B., & McWilliams, N. (2007). Insight in psychodynamic therapy: Theory and assessment. In L. G. Castonguay & C. Hill (Eds.), Insight in psychotherapy (pp. 9–29). Washington, DC: American Psychological Association.

    Chapter  Google Scholar 

  • Miell, D., & Dallos, R. (1996). Introduction: Exploring interactions and relationships. In D. Miell & R. Dallos (Eds.), Social interactions and personal relationships (pp. 1–23). London: Sage.

    Google Scholar 

  • Pascual-Leone, A., & Greenberg, L. S. (2007). Insight and awareness in experiential therapy. In L. G. Castonguay & C. Hill (Eds.), Insight in psychotherapy (pp. 31–56). Washington, DC: American Psychological Association.

    Chapter  Google Scholar 

  • Portilla, J. (2006). What exists is possible: Stories from conflict resolution professionals. Conflict Resolution Quarterly, 24, 241–248. https://doi.org/10.1002/crq.172

    Article  Google Scholar 

  • Rock, E. M. (2004). Mindfulness meditation, the cultivation of awareness, mediator neutrality, and the possibility of justice. Cardozo Journal of Conflict Resolution, 6, 347–365.

    Google Scholar 

  • Rooney, G. (2007). The use of intuition in mediation. Conflict Resolution Quarterly, 25, 239–253. https://doi.org/10.1002/crq.206

    Article  Google Scholar 

  • Saundry, R., Bennett, T., & Wibberley, G. (2013). Workplace mediation: The participant experience (ACAS Research Paper 02/13). London: ACAS.

    Google Scholar 

  • Saundry, R., & Wibberley, G. (2012). Mediation and early dispute resolution: A case study in conflict management (ACAS Research paper 12/12). London: ACAS.

    Google Scholar 

  • Schneider, C. D. (2000). What it means to be sorry: The power of apology in mediation. Mediation Quarterly, 17, 265–280. https://doi.org/10.1002/crq.3900170305

    Article  Google Scholar 

  • Seargeant, J. (2005). The ACAS small firm mediation pilot: Research to explore parties’ experiences and views on the value of mediation (ACAS Research Paper 04/05). London: ACAS.

    Google Scholar 

  • Shapiro, D. L. (2009). Preempting disaster: Pre-mediation strategies to deal with strong emotions. In M. S. Herrman (Ed.), The Blackwell handbook of mediation: Bridging theory, research, and practice (pp. 309–325). Hoboken, NJ: Wiley.

    Google Scholar 

  • Siegrist, J. (1991). Contributions of sociology to the prediction of heart disease and their implications for public health. European Journal of Public Health, 1, 10–21. https://doi.org/10.1037/1076-8998.1.1.27

    Article  Google Scholar 

  • Siegrist, J. (1996). Adverse health effects of high-effort low-reward conditions. Journal of Occupational Health Psychology, 1, 27–41. https://doi.org/10.1037/1076-8998.1.1.27

    Article  Google Scholar 

  • Silbey, S., & Merry, S. E. (1986). Mediator settlement strategies. Law and Policy, 8, 7–32.

    Article  Google Scholar 

  • Simons, T. L., & Peterson, R. S. (2000). Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust. Journal of Applied Psychology, 85, 102–111.

    Article  Google Scholar 

  • Smith, J. A., & Osborn, M. (2015). Interpretative phenomenological analysis. In J. A. Smith (Ed.), Qualitative psychology: A practical guide to research methods (3rd ed., pp. 25–53). London: Sage.

    Google Scholar 

  • Stains, R. R. (2012). Reflection for connection: Deepening dialogue through reflective processes. Conflict Resolution Quarterly, 30, 33–51. https://doi.org/10.1002/crq.21053

    Article  Google Scholar 

  • Tallodi, T. (2015). Mediation’s potential to reduce occupational stress: A new perspective. Conflict Resolution Quarterly, 32, 361–388. https://doi.org/10.1002/crq.21121

    Article  Google Scholar 

  • Tallodi, T. (2017). Building bridges through learning as mediation parties’ lived experiences: An interpretative phenomenological analysis. Mediation Theory and Practice, 1(2), 155–179. https://doi.org/10.1558/mtp.29960

    Article  Google Scholar 

  • Ufkes, E. G., Giebels, E., Otten, S., & van der Zee, K. I. (2012). The effectiveness of a mediation program in symmetrical versus asymmetrical neighbor-to-neighbor conflicts. International Journal of Conflict Management, 23, 440–457. https://doi.org/10.1108/10444061211267290

    Article  Google Scholar 

  • Waddington, G. (2000). Community mediation in an urban setting. In M. Liebmann (Ed.), Mediation in context (pp. 85–95). London: Jessica Kingsley Publishers.

    Google Scholar 

  • Whelton, W. J. (2004). Emotional processes in psychotherapy: Evidence across therapeutic modalities. Clinical Psychology & Psychotherapy, 11, 58–71. https://doi.org/10.1002/cpp.392

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Rights and permissions

Reprints and permissions

Copyright information

© 2019 Springer Nature Switzerland AG

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Tallodi, T. (2019). Interpretations Across Cases: The Overarching Analysis. In: How Parties Experience Mediation. Springer, Cham. https://doi.org/10.1007/978-3-030-28239-4_10

Download citation

  • DOI: https://doi.org/10.1007/978-3-030-28239-4_10

  • Published:

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-030-28238-7

  • Online ISBN: 978-3-030-28239-4

  • eBook Packages: Law and CriminologyLaw and Criminology (R0)

Publish with us

Policies and ethics