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Impact of Personalized Feedback: The Case of Coaching and Learning Change Plans

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The Impact of Feedback in Higher Education

Abstract

This chapter describes an empirically derived model for impactful feedback discussions. The R2C2 model has four phases: Educators build the relationship (R) between educator and learner, gain learner reactions (R) to the feedback which can be used to determine the potential for change and development, and explore and ensure a mutual understanding of the content (C) in order to coach for change (C) to co-create achievable learning change plans that can be monitored to ensure learner progress. Two mechanisms in particular, coaching and learning change plans, support learner acceptance and use of the feedback. The chapter concludes with suggestions for future application and research in health professions education and higher education.

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Authors and Affiliations

  1. University of Calgary, Calgary, AB, Canada

    Jocelyn M. Lockyer & Heather A. Armson

  2. School of Health Professions Education, Maastricht University, Maastricht, The Netherlands

    Karen D. Könings

  3. Hackensack Meridian School of Medicine at Seton Hall, Nutley, NJ, USA

    Marygrace Zetkulic

  4. Dalhousie University, Halifax, NS, Canada

    Joan Sargeant

Authors
  1. Jocelyn M. Lockyer
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  2. Heather A. Armson
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  3. Karen D. Könings
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  4. Marygrace Zetkulic
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  5. Joan Sargeant
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Corresponding author

Correspondence to Jocelyn M. Lockyer .

Editor information

Editors and Affiliations

  1. Faculty of Education, Monash University, Melbourne, VIC, Australia

    Michael Henderson

  2. Centre for Research in Assessment and Digital Learning, Deakin University, Geelong, VIC, Australia

    Rola Ajjawi

  3. Centre for Research in Assessment and Digital Learning, Deakin University, Geelong, VIC, Australia

    David Boud

  4. Department of Medical Education, University of Melbourne, Parkville, VIC, Australia

    Elizabeth Molloy

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Lockyer, J.M., Armson, H.A., Könings, K.D., Zetkulic, M., Sargeant, J. (2019). Impact of Personalized Feedback: The Case of Coaching and Learning Change Plans. In: Henderson, M., Ajjawi, R., Boud, D., Molloy, E. (eds) The Impact of Feedback in Higher Education. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-25112-3_11

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  • DOI: https://doi.org/10.1007/978-3-030-25112-3_11

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  • Publisher Name: Palgrave Macmillan, Cham

  • Print ISBN: 978-3-030-25111-6

  • Online ISBN: 978-3-030-25112-3

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