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Bolchini, D., Garzotto, F. (2008). Designing Multichannel Web Applications as “Dialogue Systems”: the Idm Model. In: Rossi, G., Pastor, O., Schwabe, D., Olsina, L. (eds) Web Engineering: Modelling and Implementing Web Applications. Human-Computer Interaction Series. Springer, London. https://doi.org/10.1007/978-1-84628-923-1_8
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