Abstract
Trust plays an important role in facilitating information and knowledge sharing (e.g. Levin and Cross 2004; Szulanski et al. 2004). It helps create a knowledge-sharing culture by encouraging knowledge seeking and motivating knowledge contribution (Kankanhalli et al. 2005). It increases the effectiveness of knowledge sharing: A trusting knowledge contributor gives out more information and information of higher quality (Tsai and Ghoshal 1998), and a trusting recipient perceives the received information more favorably and is more likely to act on it (Sussman and Siegal 2003). The importance and the effects of trust for knowledge sharing are well documented; however, much less research has explored the development of such trust.
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Zhang, W. (2007). Trust in Electronic Networks of Practice: An Integrative Model. In: Steinfield, C., Pentland, B.T., Ackerman, M., Contractor, N. (eds) Communities and Technologies 2007. Springer, London. https://doi.org/10.1007/978-1-84628-905-7_18
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DOI: https://doi.org/10.1007/978-1-84628-905-7_18
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