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Factors Contributing to Low Usage of Mobile Data Services: User Requirements, Service Discovery and Usability

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People and Computers XX — Engage

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Abstract

There is evidence that most users do not exploit the capabilities offered by mobile data services. We propose that in addition to user requirements and usability, service discovery adds an extra dimension that may explain this lack of use. We conducted a 3-way evaluation study which combined expert evaluation, a diary study and cooperative evaluation to investigate the factors affecting low usage of data services. The task of selecting the appropriate service to solve everyday problems was demonstrated to be difficult using existing mobile services. The results indicated that service discovery plays a central role in determining user satisfaction and performance.

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Author information

Authors and Affiliations

  1. Computer Science Department, University of Bath, Bath, BA2 7AY, UK

    Stavros Garzonis & Eamonn O’Neill

Authors
  1. Stavros Garzonis
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  2. Eamonn O’Neill
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Editor information

Editors and Affiliations

  1. Queen Mary, University of London, UK

    Nick Bryan-Kinns BSc, MSc, PhD, PGCAP, AKC  & Paul Curzon BA, MA, PhD, PGCertHE  & 

  2. University College London, UK

    Ann Blanford BA, MA, PhD, MBCS, CEng, CITP

  3. Université Joseph Fourier, Grenoble 1, France

    Laurence Nigay BSc, MSc, PhD (Habilitation, IUF Professorship) (Habilitation, IUF Professorship)

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© 2007 Springer-Verlag London Limited

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Garzonis, S., O’Neill, E. (2007). Factors Contributing to Low Usage of Mobile Data Services: User Requirements, Service Discovery and Usability. In: Bryan-Kinns, N., Blanford, A., Curzon, P., Nigay, L. (eds) People and Computers XX — Engage. Springer, London. https://doi.org/10.1007/978-1-84628-664-3_17

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  • DOI: https://doi.org/10.1007/978-1-84628-664-3_17

  • Publisher Name: Springer, London

  • Print ISBN: 978-1-84628-588-2

  • Online ISBN: 978-1-84628-664-3

  • eBook Packages: Computer ScienceComputer Science (R0)

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