Abstract
This chapter introduces relevant concepts and themes, related to appointment planning in healthcare, with a focus on outpatient clinics and diagnostic facilities.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
References
Bailey NTJ (1952) A study of queues and appointment systems in hospital out-patient departments, with special reference to waiting-times. J R Stat Soc Ser B Stat Methodol 14(2):185–199
Hans EW, van Houdenhoven M, Hulshof PJH (2012) A framework for healthcare planning and control. In: Hall RW (eds) Handbook of healthcare system scheduling. Springer, New York
Hulshof PJH, Kortbeek N, Boucherie RJ, Hans EW, Bakker PJM (2012) Taxonomic classification of planning decisions in healthcare: a structured review of the state of the art in OR/MS. Health Syst 1(2):129–175
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
Copyright information
© 2014 The Author
About this chapter
Cite this chapter
Zonderland, M.E. (2014). Introduction. In: Appointment Planning in Outpatient Clinics and Diagnostic Facilities. SpringerBriefs in Health Care Management and Economics. Springer, Boston, MA. https://doi.org/10.1007/978-1-4899-7451-8_1
Download citation
DOI: https://doi.org/10.1007/978-1-4899-7451-8_1
Published:
Publisher Name: Springer, Boston, MA
Print ISBN: 978-1-4899-7450-1
Online ISBN: 978-1-4899-7451-8
eBook Packages: Business and EconomicsBusiness and Management (R0)