Abstract
The Information Technology Infrastructure Library (ITIL) is the most popular framework that exists today to deliver services. It has become a standard of sorts, and most service-based organizations have implemented one form of ITIL or another.
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© 2018 Abhinav Krishna Kaiser
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Krishna Kaiser, A. (2018). ITIL Basics. In: Reinventing ITIL® in the Age of DevOps. Apress, Berkeley, CA. https://doi.org/10.1007/978-1-4842-3976-6_2
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DOI: https://doi.org/10.1007/978-1-4842-3976-6_2
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Publisher Name: Apress, Berkeley, CA
Print ISBN: 978-1-4842-3975-9
Online ISBN: 978-1-4842-3976-6
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