Abstract
Nearly one in five businesses suffer a major disruption every year. These disruptions often affect thousands of customers and consumers. A disruption could result in financial and legal losses, as well as damage to reputation. For example, on 4 January 2010, SALES FORCE, a company offering online enterprise support services, experienced an outage for over an hour, affecting 68,000 customers [6]. Another example is PayPal, a service for processing online payments. PayPal was down for 4.5 hours worldwide on 4 August 2009; PayPal usually processes 2,000 USD per second for its customers.
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Winkler, U., Gilani, W. (2011). Model-Driven Framework for Business Continuity Management. In: Wieder, P., Butler, J., Theilmann, W., Yahyapour, R. (eds) Service Level Agreements for Cloud Computing. Springer, New York, NY. https://doi.org/10.1007/978-1-4614-1614-2_14
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DOI: https://doi.org/10.1007/978-1-4614-1614-2_14
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