Abstract
In order to realise the healthcare value proposition of access, quality and value, it is necessary to examine existing healthcare processes to identify opportunities to re-design them and incorporate ICT (information communication technologies) to enable effective and efficient processes that do facilitate the delivery of superior healthcare. The following discusses this in the context of a urology clinic at a large hospital in the MidWest, USA.
The author wishes to acknowledge Katharina Gaensler of the University of Cooperative Education Heidenheim, Germany for her invaluable assistance on this project.
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Gonzalez, C., Wickramasinghe, N. (2012). Improving the Process of Healthcare Delivery in an Outpatient Environment: The Case of a Urology Department. In: Wickramasinghe, N., Bali, R., Suomi, R., Kirn, S. (eds) Critical Issues for the Development of Sustainable E-health Solutions. Healthcare Delivery in the Information Age. Springer, Boston, MA. https://doi.org/10.1007/978-1-4614-1536-7_6
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DOI: https://doi.org/10.1007/978-1-4614-1536-7_6
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