Abstract
The computer–human interaction (CHI) community’s interest in emotions is heating up. Beyond usability, professionals are taking part in provocative discussions of appeal, desire, pleasure, even frustration—and, no doubt, pain. Before we get carried away, let’s review the territory.
Originally, copyright © 2003 by Aaron Marcus and Associates, Inc. (AM+A).
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References
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Acknowledgment
I am pleased to acknowledge the assistance of AM + A Design/Analysis Intern Carmen Doerr, of Germany, who conducted initial research during June-July 2003 on the study of emotions in design, product and service development, culture, and user-interface development. I am also indebted to Brave and Nass (2003) for several of the issues they raise in their chapter.
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Marcus, A. (2015). The Emotion Commotion. In: HCI and User-Experience Design. Human–Computer Interaction Series. Springer, London. https://doi.org/10.1007/978-1-4471-6744-0_11
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DOI: https://doi.org/10.1007/978-1-4471-6744-0_11
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