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Innovation: A Critical Assessment of the Concept and Scope of Literature

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The Handbook of Service Innovation

Abstract

We begin by asking: what is innovation, and note the problems of defining both context and novelty in the usual essentialist answers. Within the literature, nonetheless, a range of types of innovation is identified, which we delineate. One way of trying to address the critique of innovation as essentialist is to try and demarcate degrees and dimensions of innovativeness. Given the specificity of this Handbook with service innovation, we next consider this particular type of innovation, looking especially at the literature associated with the view that profit is increasingly to be found in what is termed Service-Dominant (S-D) logic. We conclude the chapter by reiterating some problems in innovation research that any further extension of the term to “service innovation” will have to contend with.

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Acknowledgments

We would like to thank Jochen Schweitzer for his introduction to the Service-Dominant Logic (in Clegg, Carter, Kornberger and Schweitzer 2011) and Calum Davis for extending our bibliography.

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Authors and Affiliations

  1. Honourary Research Associate, Centre for Management and Organization Studies (CMOS), University of Technology Sydney, UTS Business School, Ultimo, NSW, 2007, Australia

    Vibeke Vad Baunsgaard

  2. University of Technology Sydney, UTS Business School, Ultimo, NSW, 2007, Australia

    Stewart R. Clegg

Authors
  1. Vibeke Vad Baunsgaard
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  2. Stewart R. Clegg
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Correspondence to Vibeke Vad Baunsgaard .

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Editors and Affiliations

  1. UTS Business School, University of Technology Sydney, Broadway, Australia

    Renu Agarwal

  2. University of the Sunshine Coast, Queensland, Australia

    Willem Selen

  3. UTS Business School, University of Technology, Sydney, Australia

    Göran Roos

  4. UTS Business School, University of Technology Sydney, Sydney, Australia

    Roy Green

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Baunsgaard, V.V., Clegg, S.R. (2015). Innovation: A Critical Assessment of the Concept and Scope of Literature. In: Agarwal, R., Selen, W., Roos, G., Green, R. (eds) The Handbook of Service Innovation. Springer, London. https://doi.org/10.1007/978-1-4471-6590-3_1

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  • DOI: https://doi.org/10.1007/978-1-4471-6590-3_1

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  • Online ISBN: 978-1-4471-6590-3

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