Rectifying Quality: Beyond an Error-Driven Approach in Mental Health

Abstract

Whistleblowing, complaints and scandals, often followed by investigations or inquiries, are the most visible features of approaches to quality based on mistakes or problems. Such responses are not advocated here as adequate strategies on their own for assuring quality, but as requiring attention, since remedial action may contribute towards the response of an organisation to demands for the standards of services to be guaranteed.