Abstract
The interaction between a computer support system and its user is a special case of interpersonal interaction. Here the computer support system acts as a proxy for its author(s). The field of Human Computer Interaction (HCI) implicitly recognises this relationship and considers principles that will facilitate it (Shneiderman 1998). However, despite the application of engineering principles to the design of user support systems, it is still difficult to specify the interpersonal ‘tone’ of a system with precision. A corresponding problem exists in defining the needs of a computer support system’s target clientele.
The updated original online version for this book can be found at DOI: 10.1007/978-0-387-35611-2_22
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© 2002 IFIP International Federation for Information Processing
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Pollard, A., Thomas, D. (2002). Striking the Right Tone. In: Liu, K., Clarke, R.J., Andersen, P.B., Stamper, R.K., Abou-Zeid, ES. (eds) Organizational Semiotics. IFIP — The International Federation for Information Processing, vol 94. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-35611-2_19
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DOI: https://doi.org/10.1007/978-0-387-35611-2_19
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