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Lessons learned from deployed CBR systems and design decisions made in building a commercial CBR tool

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Case-Based Reasoning Research and Development (ICCBR 1997)

Part of the book series: Lecture Notes in Computer Science ((LNAI,volume 1266))

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Abstract

This paper reports our experiences in several CBR system building projects. Based on the lessons learned in these projects, we have developed a help desk support tool, Help Desk Builder. It consists of a knowledge management tool and a customer information management tool. The knowledge management tool includes case-based retrieval functions. This paper focuses on the design decisions and architecture of the case-based functions in Help Desk Builder.

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References

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Authors and Affiliations

  1. Information Technology Research Laboratories, NEC Corporation, 4-1-1 Miyazaki, 216, Miyamae, Kawasaki, Japan

    Hideo Shimazu & Yosuke Takashima

Authors
  1. Hideo Shimazu
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  2. Yosuke Takashima
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David B. Leake Enric Plaza

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© 1997 Springer-Verlag Berlin Heidelberg

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Shimazu, H., Takashima, Y. (1997). Lessons learned from deployed CBR systems and design decisions made in building a commercial CBR tool. In: Leake, D.B., Plaza, E. (eds) Case-Based Reasoning Research and Development. ICCBR 1997. Lecture Notes in Computer Science, vol 1266. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-63233-6_487

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  • DOI: https://doi.org/10.1007/3-540-63233-6_487

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  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-63233-7

  • Online ISBN: 978-3-540-69238-6

  • eBook Packages: Springer Book Archive

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