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Behavioral issues in the use of interactive systems

  • Session 3: Application Development
  • Conference paper
  • First Online:
Interactive Systems (IBM 1976)

Part of the book series: Lecture Notes in Computer Science ((LNCS,volume 49))

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Abstract

This paper identifies behavioral issues related to the use of interactive computers primarily by persons who are not computer professionals, so-called ‚general users.‘ This is not an exhaustive literature survey but instead provides: (1) a structure for discussing issues of interactive computing, and (2) the authors' best estimate of important behavioral problems, with suggestions for solutions.

The discussion is limited in this paper to general issues which do not take into account the user's particular task. The two major topics are System Characteristics (performance, facilities, and on-line information), and Interface Characteristics (dialogue style, displays and graphics, other input/output media).

Some of the authors' work was supported, in part, by Engineering Psychology Programs, Office of Naval Research.

Reproduction in whole or part is permitted for any purpose of the United States Government.

Approved for public release; distribution unlimited.

We gratefully acknowledge the suggestions of Pat Goldberg, Ashok Malhotra, and Phyllis Riesner, who commented on an earlier version of this manuscript.

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  1. Lance A. Miller
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  2. John C. Thomas Jr.
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Albrecht Blaser Clemens Hackl

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Miller, L.A., Thomas, J.C. (1977). Behavioral issues in the use of interactive systems. In: Blaser, A., Hackl, C. (eds) Interactive Systems. IBM 1976. Lecture Notes in Computer Science, vol 49. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-08141-0_11

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  • DOI: https://doi.org/10.1007/3-540-08141-0_11

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