Abstract
Servicification of economic activities could lead to dematerialization. The authors have been carrying out fundamental researches on a novel engineering paradigm to deal with services, service engineering. This paper demonstrates the effectiveness of service engineering methods and tool to support service design processes through applications to two service examples in industries’ real operation. In an application to a hotel service, redesign options were obtained including an introduction of a sun-lighting facility and a cash-back system for not used towels. Thus, the methods and tool were proved to be effective to support designers.
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Sakao, T., Shimomura, Y., Lindahl, M., Sundin, E. (2006). Applications of service engineering methods and tool to industries. In: Brissaud, D., Tichkiewitch, S., Zwolinski, P. (eds) Innovation in Life Cycle Engineering and Sustainable Development. Springer, Dordrecht. https://doi.org/10.1007/1-4020-4617-0_5
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DOI: https://doi.org/10.1007/1-4020-4617-0_5
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