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Belitz, S., Ranta-aho, M., Äijö, R. (2003). User Centered Design of Telecommunications Services. In: Korhonen, T.O., Ainamo, A. (eds) Handbook of Product and Service Development in Communication and Information Technology. Springer, Boston, MA. https://doi.org/10.1007/0-306-48712-8_3
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