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Changing the Electricity Customer Mentality, Under Energy Market Liberalisation Circumstances

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Energy Efficiency in Household Appliances and Lighting

Abstract

Considering the present changes and the improvement of electricity supplier-customer relationship, the “shock” of changing mentality is a must, for the utility as well as for the electric energy consumers.

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Bibliography

  1. ANRE — Regulatory Strategy for Supporting Liberalisation and Privatisation Processes in the Heat and Electricity Sector, Bucharest, April, 2000.

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  2. Predescu, L., Vilt, L. — Supplier-Customer Relationship in Romania and its Diversification. DistribuTECH Europe, Madrid, September 1999.

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  3. The Boston Consulting Group — Best Practice in Customer Relationships and Retail Marketing, 2000.

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  6. Predescu, L., Popescu, 0., Vilt, L., Popescu, C. The Energy Efficiency Information “Boutique”. Proposal for a SAVE Action. Project Round 1999.

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© 2001 Springer-Verlag Berlin Heidelberg

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Predescu, L., Popescu, O. (2001). Changing the Electricity Customer Mentality, Under Energy Market Liberalisation Circumstances. In: Bertoldi, P., Ricci, A., de Almeida, A. (eds) Energy Efficiency in Household Appliances and Lighting. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-56531-1_55

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  • DOI: https://doi.org/10.1007/978-3-642-56531-1_55

  • Publisher Name: Springer, Berlin, Heidelberg

  • Print ISBN: 978-3-540-41482-7

  • Online ISBN: 978-3-642-56531-1

  • eBook Packages: Springer Book Archive

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