Abstract
This paper presents a study which objective was to investigate the human interaction with the equipment of an office workstation (mouse, keyboard, monitor, paper sheets, pens and calculator) during the activities of reading, writing, data entry and navigation in a computer system for long periods of time and with ecological validation. A sample of 22800 observations, which corresponds to 760 work-hours of 30 office workers, was classified into sixteen Interaction’s Categories (IC). The results show that the participants read on the monitor more than on paper and they had a larger use of the mouse instead of the keyboard. Findings of this study allow suggesting what graphical interface designers must seek for new strategies and solutions to reduce the mouse need, exploring other peripherals as keyboard or voice recognition devices; or, at least, diminishing the amplitude of movement with the mouse during the interaction with office’s software like the Microsoft® Office 2003.
Chapter PDF
Similar content being viewed by others
Keywords
References
Anshel, J.R.: Visual ergonomics in the workplace. AAOHN 55(10), 414–420 (2007)
Andries, F., Smulders, P.G.W., Dhondt, S.: The use of computers among the workers in the European Union and its impact on the quality of work. Behav. Inf. Technol. 21, 441–447 (2002)
Hagberg, M., Vilhemsson, R., Wigaeus Tornqvist, E., Toomingas, A.: Incidence of selfreported reduced productivity owing to musculoskeletal symptoms: association with workplace and individual factors among computer users. Ergonomics 50(11), 1820–1834 (2007)
Eltayeb, S., Staal, J.B., Kennes, J., Lamberts, De Brie, R.A.: Prevalence of complaints of arm, neck and shoulder among computer office workers and psychometric evaluation of a riskfactor questionnaire. BMC Musculoskeletal Disorders 8(68), 111 (2007)
Uchino, M., Schaumberg, D.A., Dogru, M., Uchino, Y., Fukagawa, K., Shimmura, S., Satoh, T., Takebayashi, T., Tsubota, K.: Prevalence of Dry Eye Disease among Japanese Visual Display Terminal Users. Op. hth almology 115(11), 1982–1988 (2008)
Karwowski, W.: International encyclopedia of ergonomics and human factors. CRC Press, Taylor & Francis (2006)
De Bruijn, I., Engels, J.A., van der Gulden, J.W.J.: A simple method to evaluate the reliability of OWAS observations. Applied Ergonomics (1998)
Engström, T., Medbo, P.: Data collection and analysis of manual work using video recording and personal computer techniques. International Journal of Industrial Ergonomics 19(4), 291–298 (1997)
Forsman, M., Hansson, G., Medbo, L., Asterland, P., Engström, T.: A method for evaluation of manual work using synchronised video recordings and physiological measurements. Applied Ergonomics 33(6), 533–540 (2002)
Hendrick, H.W., Kleiner, B.M.: Macroergonomics: An Introduction to Work System Design. Human Factors & Ergonomics Society, Santa Monica (2001)
Bergqvist, U.: Visual display terminal work-a perspective on long-term changes and discomforts. International Journal of Industrial Ergonomics 16(3), 201–209 (1995)
Fenety, A., Walker, J.M.: Short-Term Effects of Workstation Exercises on Musculoskeletal Discomfort and Postural Changes in Seated Video Display Unit Workers. Physical Therapy (2002)
Straker, L., Pollock, C., Mangharam, J.: The effect of shoulder posture on performance, discomfort and muscle fatigue whilst working on a visual display unit. International Journal of Industrial Ergonomics 20(1), 1–10 (1997)
IJmker, S., Huysmans, M., Blatter, B., van der Beek, A., van Mechelen, W., Bongers, P.: Should office workers spend fewer hours at their computer? A systematic review of the literature. British Medical Journal (2006)
Kroemer, K.H.E., Kroemer, A.D.: Office ergonomics. Taylor and Francis, New York (2001)
Rebelo, F., Filgueiras, E., Soares, M.: Behavior Video: A Methodology and Tool to Measure Human Behavior; Examples in Product Evaluation. In: Karwowski, W., Soares, M.M., Stanton, N.A. (eds.) Human Factors and Ergonomics in Consumer Product Design: Methods and Techniques, p. 320. CRC Press - Taylor & Francis (2011)
Burandt, U., Grandjean, É.: Sitting habits of office employees. Ergonomics 6(2), 217–228 (1963); Khalid, H.: Modelling and analysis of CAD expert behaviour in using manual input devices. International Journal of Industrial Ergonomics (2001); Lee, D. L., McLoone, H., Dennerlein, J. T.: Observed finger behaviour during computer mouse use. Applied Ergonomics 39(1), 107–113 (2008)
Grandjean, E., Hünting, W.: Ergonomics of posture: Review of various problems of standing and sitting posture. Applied Ergonomics 8(3), 135–140 (1977)
Lee, Y., Su, M.: Design and validation of a desk-free and posture-independent input device. Applied Ergonomics 39, 399–406 (2007)
Lee, D.L., McLoone, H., Dennerlein, J.T.: Observed finger behaviour during computer mouse use. Applied Ergonomics 39(1) (2008)
Khalid, H.: Modelling and analysis of CAD expert behaviour in using manual input devices. International Journal of Industrial Ergonomics (2001)
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2011 Springer-Verlag Berlin Heidelberg
About this paper
Cite this paper
Filgueiras, E., Rebelo, F., Moreira da Silva, F. (2011). Human-Computer Interaction in Office Work: Evaluation of Interaction Patterns Using Office Equipment and Software during Data Entry and Navigation. In: Robertson, M.M. (eds) Ergonomics and Health Aspects of Work with Computers. EHAWC 2011. Lecture Notes in Computer Science, vol 6779. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-21716-6_5
Download citation
DOI: https://doi.org/10.1007/978-3-642-21716-6_5
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-21715-9
Online ISBN: 978-3-642-21716-6
eBook Packages: Computer ScienceComputer Science (R0)