Abstract
Process Guidance aims at increasing the process model understanding and effective and efficient process execution. In this paper we present the context, design, implementation, and ongoing evaluation of a Process Guidance System instantiation in an organizational setting. The system is used to support the IT Service Management processes within the case company. It is used productively in the case company of this research and this article describes how the system’s features are designed for the evaluation.
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© 2015 Springer International Publishing Switzerland
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Morana, S., Gerards, T., Mädche, A. (2015). ITSM ProcessGuide – A Process Guidance System for IT Service Management. In: Donnellan, B., Helfert, M., Kenneally, J., VanderMeer, D., Rothenberger, M., Winter, R. (eds) New Horizons in Design Science: Broadening the Research Agenda. DESRIST 2015. Lecture Notes in Computer Science(), vol 9073. Springer, Cham. https://doi.org/10.1007/978-3-319-18714-3_32
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DOI: https://doi.org/10.1007/978-3-319-18714-3_32
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-18713-6
Online ISBN: 978-3-319-18714-3
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