Skip to main content
SpringerLink
Log in

Benefits Management Enhances the Organizational Competitive Advantage

  • Conference paper
New Perspectives in Information Systems and Technologies, Volume 1

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 275))

Abstract

To gain competitive advantage organizations need to have something that the competitors do not have and cannot achieve in the short-term. In the past organizations invested large amounts of financial resources to the finest equipment to increase competitiveness. Today, the paradigm has changed and so the quest is more knowledge and innovation driven, where the answer relies on the people’s capacity to create and modify processes and generate business value. The investments in information systems and technology (IS/IT) have not always generated the business value or the financial revenue that should be expected. Benefits management focuses on how business areas will improve from business changes and provides a framework for identifying, planning, monitoring, evaluating and actively managing these benefits. In this paper, the authors show how benefits management reinforces firms to identify more clearly the path to obtain the strategic objectives and the related benefits promoting the organizational competitive advantage.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 219.00
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 279.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. Barney, J., Arikan, A.: The resource-based view: Origins and implications. Handbook of Strategic Management (2001) (forthcoming)

    Google Scholar 

  2. DeNisi, A.S., Hitt, M.A., Jackson, S.E.: The Knowledge Based Approach to Sustainable Competitive Advantage. Oxford University Press, New York (2003)

    Google Scholar 

  3. Ansoff, H.I.: Implanting strategic management. Prentice-Hall International, Englewood Cliffs (1984)

    Google Scholar 

  4. Porter, M.E.: Competitive strategy – Techniques for analyzing industries and competitors. The Free Press, New York (1980)

    Google Scholar 

  5. Porter, M.E.: Competitive advantage. Free Press, New York (1985)

    Google Scholar 

  6. Rumelt, R.P.: How much does industry matter? Strategic Management Journal 12(3), 167–185 (1991)

    Article  Google Scholar 

  7. Caves, R.E., Williamson, P.J.: What is Product Differentiation, Really? Journal of Industrial Economics 34(2), 113–132 (1985)

    Article  Google Scholar 

  8. Kogut, B.: Joint Ventures: Theoretical and Empirical Perspectives. Strategic Management Journal 9, 319–332 (1988)

    Article  Google Scholar 

  9. Barney, J.: Firm resources and sustained competitive advantage. Journal of Management 17(1), 99–120 (1991)

    Article  Google Scholar 

  10. Clemons, E.K.: Information systems for sustainable competitive advantage. Information & Management 10(11), 131–136 (1986)

    Article  Google Scholar 

  11. Clemons, E.K.: Evaluation of strategic investments in information technology. Communications of the ACM 34(1), 23–36 (1991)

    Article  Google Scholar 

  12. Clemons, E.K., Kimbrough, S.O.: Information Systems, Telecommunications, and their Effects on Industrial Organization. In: Proceedings of the Seventh International Conference on Information Systems, pp. 99–108 (1986)

    Google Scholar 

  13. Clemons, E.K., Row, M.: Structural Differences among Firms: A Potential Source of Competitive Advantage in the Application of Information Technology. In: Proceedings of the Eight International Conference on Information Systems, pp. 1–9 (1987)

    Google Scholar 

  14. Clemons, E.K., Row, M.C.: Sustaining IT Advantage: The Role of Structural Differences. MIS Quarterly 15(3), 275–292 (1991)

    Article  Google Scholar 

  15. Grant, R.M.: Toward a knowledge-based theory of the firm. Strategic Management Journal 17, 109–122 (1996a)

    Article  Google Scholar 

  16. Wernerfelt, B.: A resource-based view of the firm. Strategic Management Journal 5(2), 171–180 (1984)

    Article  Google Scholar 

  17. Strassmann, P.A.: The Business Value of Computers. The Information Economics Press (1990)

    Google Scholar 

  18. Willcocks, L., Lester, S.: Beyond the IT productivity paradox. European Management Journal 14(3), 279–290 (1996)

    Article  Google Scholar 

  19. Hochstrasser, B.: Quality Engineering: A New Framework Applied to Justifying and Prioritizing It Investment. European Journal of Information Systems 2(3), 211–223 (1993)

    Article  Google Scholar 

  20. Thorp, J.: A benefits realization approach to IT investments. In: Grembergen (ed.) Information Technology Evaluation Methods & Management, pp. 22–43. Idea Group Publising (2001)

    Google Scholar 

  21. D’Aveni, R.A.: Coping with hyper competition: Utilizing the new 7S’s framework. Academy of Management Executive 9(3), 45–60 (1995)

    Google Scholar 

  22. Eisenhardt, K., Martin, J.: Dynamic capability: What are they? Strategic Management Journal 21, 1105–1121 (2000)

    Article  Google Scholar 

  23. Teece, D.J., Pisano, G., Shuen, A.: Dynamic capabilities and strategic management. Strategic Management Journal 18, 509–533 (1997)

    Article  Google Scholar 

  24. Teece, D.J., Pisano, G.: Dynamic Capabilities of Firms: An Introduction. Industrial and Corporate Change 3(3), 537–556 (1994)

    Article  Google Scholar 

  25. Prahalad, C.K., Hamel, G.: The Core Competence of the Corporation. Harvard Business Review 68(3), 79–91 (1990)

    Google Scholar 

  26. Porter, M.E.: The Competitive Advantage of Nations. Free Press, New York (1991)

    Google Scholar 

  27. Porter, M.E.: Towards a Dynamic Theory of Strategy. Strategic Management Journal 12(winter special issue), 95–118 (1992)

    Google Scholar 

  28. Amit, R., Schoemaker, P.J.H.: Strategic assets and organizational rent. Strategic Management Journal 14(1), 33–46 (1993)

    Article  Google Scholar 

  29. Bain, J.S.: Industrial Organization. Wiley, New York (1959)

    Google Scholar 

  30. Kay, J.A.: Foundations of Corporate Success. Oxford University Press (1993)

    Google Scholar 

  31. Klein, N.: No Logo. Flamingo, London (2001)

    Google Scholar 

  32. Johnson, G., Scholes, K.: Exploring Corporate Strategy, 5th edn. Prentice Hall Europe, Hemel Hempstead (1999)

    Google Scholar 

  33. Hitt, M.A., Ireland, D.R., Hoskisson, R.E.: Administração Estratégica. Bookman, São Paulo (2003)

    Google Scholar 

  34. Hoskisson, R.E., Hitt, M.A., Wan, W.P., Yiu, D.: Theory and research in strategic management: Swings of a pendulum. Journal of Management 25(3), 417–456 (1999)

    Article  Google Scholar 

  35. Penrose, E.: The Theory of the Growth of the Firm. Oxford University Press, Oxford (1959)

    Google Scholar 

  36. Barney, J., Hansen, M.H.: Trustworthiness as a Source of Competitive Advantage. Strategic Management Journal 15, 175–190 (1994)

    Article  Google Scholar 

  37. Barney, J.: Gaining and Sustaining Competitive Advantage, 2nd edn. Addison-Wesley, Reading (2002)

    Google Scholar 

  38. Hamel, G., Prahalad, C.K.: Competing for the Future. Harvard Business School (1994)

    Google Scholar 

  39. Helfat, C.E., Peteraf, M.A.: The Dynamic Resource-Based View: Capability Lifecycles Dynamic Capabilities Deconstructed Dynamic Capabilities Deconstructed Dynamic Capabilities Deconstructed. Strategic Management Journal 24(10), 997–1010 (2003)

    Article  Google Scholar 

  40. Grant, R.M.: Prospering in dynamically-competitive environments: Organizational capability as knowledge integration. Organization Science 7(4), 375–387 (1996b)

    Article  Google Scholar 

  41. Rumelt, R.P.: What in the world is competitive advantage? Working paper. The Anderson School, UCLA (2003)

    Google Scholar 

  42. Rumelt, R.P.: Towards a strategic theory of the firm. In: Lamb, R.B. (ed.) Competitive Strategic Management. Prentice Hall, Englewood Cliffs (1984)

    Google Scholar 

  43. Barney, J.: Organizational Culture: Can it be a source of sustained competitive advantage? Academy of Management Review 11(3), 656–665 (1986)

    Article  Google Scholar 

  44. Mahoney, J.T., Pandian, J.R.: The resource-based view within the conversation of strategic management. Strategic Management Journal 13(5), 363–380 (1992)

    Article  Google Scholar 

  45. Dierickx, I., Cool, K.: Asset Stock Accumulation and Sustainability of Competitive Advantage. Management Science 35(12) (1989)

    Google Scholar 

  46. Peteraf, M.A.: The cornerstones of competitive advantage: A resource-based view. Strategic Management Journal 14, 179–192 (1993)

    Article  Google Scholar 

  47. Priem, R.L., Butler, J.E.: Tautology in Resource-Based View and the Implications of External Determined Resource Value: Further Comments. Academy of Management Review 26, 57–66 (2001a)

    Google Scholar 

  48. Connor, T.: The Resource-Based View of Strategy and Its Value to Practicing Managers. Strategic Change 11, 307–316 (2002)

    Article  Google Scholar 

  49. Miller, D.: An Asymmetry-Based View of Advantage: Towards an Attainable Sustainability. Strategic Management Journal 24, 961–976 (2003)

    Article  Google Scholar 

  50. Collis, D.J.: Research Note: How Valuable Are Organizational Capabilities? Strategic Management Journal 15, 143–152 (1994)

    Article  Google Scholar 

  51. Gibbert, M.: Generalizing About Uniqueness: An Essay on an Apparent Paradox in the Resource-Based View. Journal of Management Inquiry 15, 124–134 (2006a)

    Article  Google Scholar 

  52. Gibbert, M.: Munchausen, Black Swans, and the RBV: Response to Levitas and Ndofor. Journal of Management Inquiry 15, 145–151 (2006b)

    Article  Google Scholar 

  53. Conner, K.R.: A Historical Comparison of Resource-Based Theory and Five Schools of Thought Within Industrial Organizations Economics: Do We Have a New Theory of the Firm? Journal of Management 17, 121–154 (1991)

    Article  Google Scholar 

  54. Kogut, B., Zander, U.: Knowledge of the firm, combinative capabilities, and the replication of technology. Organization Science 3(3), 383–397 (1992)

    Article  Google Scholar 

  55. Lockett, A., Thompson, S., Morgenstern, U.: The Development of the Resource-Based View of the Firm: A Critical Appraisal. International Journal of Management Review 11, 9–28 (2009)

    Article  Google Scholar 

  56. Priem, R.L., Butler, J.E.: Is the Resource-Based “View” a Useful Perspective for Strategic Management Research? Academy of Management Review 26, 22–40 (2001b)

    Article  Google Scholar 

  57. McFarlan, W.: Information Technology changes the way you compete. Harvard Business Review, 93–103 (May-June 1984)

    Google Scholar 

  58. Farbey, B., Land, F., Targett, D.: It investment: A study of methods and practice. Butterworth-Heinemann, Oxford (1993)

    Google Scholar 

  59. Porter, M.E.: Strategy and the internet. Harvard Business Review, 63–78 (March 2001)

    Google Scholar 

  60. Melville, N., Kraemer, K., Gurbaxani, V.: Information technology and organizational performance: An integrative model of IT business value. MIS Quarterly 28(2), 283–322 (2004)

    Google Scholar 

  61. Carr, N.G.: It doesn’t matter. Harvard Business Review 81(5), 41–49 (2003)

    Google Scholar 

  62. Farrell, D.: The real new economy. Harvard Business Review 81(9), 105–112 (2003)

    Google Scholar 

  63. Soh, C., Markus, M.L.: How IT creates business value: a process theory synthesis. In: Proceedings of the Sixteenth International Conference on Information Systems, Amsterdam, The Netherlands, pp. 29–41 (December 1995)

    Google Scholar 

  64. Ward, J.M., Taylor, P., Bond, P.: Evaluation and realization of IS/IT benefits: An empirical study of current practice. European Journal of Information Systems 4, 214–225 (1996)

    Article  Google Scholar 

  65. Pettigrew, A., Whipp, R.: Managing change for competitive success. Blackwell Publishers, Oxford (1991)

    Google Scholar 

  66. Ward, J., Peppard, J.: Strategic Planning for Information Systems, 3rd edn. Wiley and Sons, Chischester (2002)

    Google Scholar 

  67. Ward, J., Daniel, E.: Benefits Management, Delivering Value from IS and IT Investments. John Wiley & Sons, Chichester (2006)

    Google Scholar 

  68. Peppard, P., Ward, J., Daniel, E.: Managing the Realization of Business Benefits from IT Investments. MIS Quarterly Executive (March 2007)

    Google Scholar 

  69. Ward, J., Elvin, R.: A new framework for managing IT-enabled business change. Information Systems Journal 9, 197–221 (1999)

    Article  Google Scholar 

  70. Ashurst, C., Doherty, N.F.: Towards the formulation of “a best practice” framework for benefits realization in IT projects. Electronic Journal of Information Systems Evaluation 6, 1–10 (2003)

    Google Scholar 

  71. Lin, C., Pervan, G.: The practice of IS/IT benefits management in large Australian organizations. Information & Management 41, 31–44 (2003)

    Article  Google Scholar 

  72. Markus, M.L.: Techno change management: using IT to drive organizational change. Journal of Information Technology 19, 4–20 (2004)

    Article  Google Scholar 

  73. Remenyi, D., Money, A., Bannister, F.: The Effective Measurement and Management of ICT Costs and Benefits. CIMA Publishing, Burlington (2007)

    Google Scholar 

  74. Bennington, P., Baccarini, D.: Project benefits management in IT projects – An Australian perspective. Project Management Journal (June 2004)

    Google Scholar 

  75. Sakar, P., Widestach, C.: Benefits Management – How to realize the benefits of IS/IT investments. Master Thesis in Business Technology, IT University Göteborg, Sweden (2005)

    Google Scholar 

  76. Reiss, G., Anthony, M., Chapman, J., Leigh, G., Pyne, A., Rayner, P.: Gower Handbook of programme management. Gower Publishing (2006)

    Google Scholar 

  77. Grant, R.M.: Contemporary Strategy Analysis: Concepts, Techniques, Applications, 4th edn. Blackwell Publishers, Oxford (2002)

    Google Scholar 

  78. Peteraf, M.A., Barney, J.B.: Unraveling the resource-based tangle. Managerial and Decisions Economics 24(4), 309–323 (2003)

    Article  Google Scholar 

  79. Spanos, Y., Lioukas, S.: An examination into the causal logic of rent generation: Contrasting Porter´s competitive strategy framework and the Resource-based perspective. Strategic Management Journal 22(10), 907–934 (2001)

    Article  Google Scholar 

  80. Foss, N.: Research in Strategy, Economics and Michael Porter. Journal of Management Studies 33(1), 1–24

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. ISEG, Rua Miguel Lupi, 20, 1200-781, Lisboa, Portugal

    Jorge Gomes & Mário Romão

Authors
  1. Jorge Gomes
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Mário Romão
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Jorge Gomes .

Editor information

Editors and Affiliations

  1. Universidade de Coimbra & LIACC, Rio Tinto, Portugal

    Álvaro Rocha

  2. Instituto Superior de Estatística e Gestão de Informação, Universidade Nova de Lisboa, Lisboa, Portugal

    Ana Maria Correia

  3. Department of Business Information Systems, Auckland University of Technology, Auckland, New Zealand

    Felix . B Tan

  4. Empirica GmbH, Bonn, Germany

    Karl . A Stroetmann

Rights and permissions

Reprints and permissions

Copyright information

© 2014 Springer International Publishing Switzerland

About this paper

Cite this paper

Gomes, J., Romão, M. (2014). Benefits Management Enhances the Organizational Competitive Advantage. In: Rocha, Á., Correia, A., Tan, F., Stroetmann, K. (eds) New Perspectives in Information Systems and Technologies, Volume 1. Advances in Intelligent Systems and Computing, vol 275. Springer, Cham. https://doi.org/10.1007/978-3-319-05951-8_14

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-05951-8_14

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-05950-1

  • Online ISBN: 978-3-319-05951-8

  • eBook Packages: EngineeringEngineering (R0)

Publish with us

Policies and ethics

Search

Navigation