BMC Public Health
© Gerritsen et al 200410.1186/1471-2458-4-7
This article is published under license to BioMed Central Ltd. This is an Open Access article: verbatim copying and redistribution of this article are permitted in all media for any purpose, provided this notice is preserved along with the article's original URL.
Health and health care utilisation among asylum seekers and refugees in the Netherlands: design of a study
Annette AM Gerritsen1, 2 , Inge Bramsen1, 2 , Walter Devillé3 , Loes HM van Willigen4 , Johannes E Hovens5 and Henk M van der Ploeg1, 2
Department of Medical Psychology, VU University Medical Centre, Van der Boechorststraat 7, 1081 Amsterdam, BT, The Netherlands
Institute for Research in Extramural Medicine, VU University Medical Centre, Van der Boechorststraat 7, 1081 Amsterdam, BT, The Netherlands
Netherlands Institute for Health Services Research, P.O. Box 1568, 3500 BN Utrecht, The Netherlands
Consultancy for Health and Human Rights, Stuurmankade 336, 1019 WE Amsterdam, The Netherlands
Delta Bouman Psychiatric Teaching Hospital, P.O. Box 800, 3170 DZ Poortugaal, The Netherlands
Received: 11 February 2004Accepted: 10 March 2004Published online: 10 March 2004
This article discusses the design of a study on the prevalence of health problems (both physical and mental) and the utilisation of health care services among asylum seekers and refugees in the Netherlands, including factors that may be related to their health and their utilisation of these services.
The study will include random samples of adult asylum seekers and refugees from Afghanistan, Iran and Somali (total planned sample of 600), as these are among the largest groups within the reception centres and municipalities in the Netherlands.
The questionnaire that will be used will include questions on physical health (chronic and acute diseases and somatization), mental health (Hopkins Symptoms Checklist-25 and Harvard Trauma Questionnaire), utilisation of health care services, pre- and post-migratory traumatic experiences, life-style, acculturation, social support and socio-demographic background. The questionnaire has gone through a translation process (translation and back-translation, several checks and a pilot-study) and cross-cultural adaptation. Respondents will be interviewed by bilingual and bicultural interviewers who will be specifically trained for this purpose.
This article discusses the selection of the study population, the chosen outcome measures, the translation and cross-cultural adaptation of the measurement instrument, the training of the interviewers and the practical execution of the study. The information provided may be useful for other researchers in this relatively new field of epidemiological research among various groups of asylum seekers and refugees.
In the Netherlands, health surveys are frequently conducted to assess the health of the population and the utilisation of health care services [1, 2]. Due to language and cultural problems these surveys often exclude (first generation) immigrants. However, in recent years, much research has focused on the four largest immigrant groups, i.e. people from Surinam, the Netherlands Antilles, Turkey and Morocco [1, 3]. Although refugees have been coming to the Netherlands since the eighties, their numbers were not large enough and their backgrounds were too diverse for them to be the subject of large-scale epidemiological research. However, it is important that research also focuses on these groups, which differ from the four largest immigrant groups because they migrated involuntarily and may have a history of loss and traumatic experiences. A differentiation can be made between refugees who have a residence permit, and asylum seekers who are still in uncertainty of achieving such a status. These two groups may also differ with regard to living arrangements, because most asylum seekers in the Netherlands live in reception centres. Both factors may cause differences in their health status and their utilisation of health care services, and therefore both groups should be studied. In general, the term 'refugees' will be used for both groups throughout the text, and the term 'asylum seekers' will only be used if a distinction between the groups is important.
Early research on refugees focused mainly on those refugees who consulted health care services . This gave an indication of the kind of problems refugees experience, but not of the prevalence of disorders, because not all refugees have or seek medical care for health problems. Other studies focused specifically on the victims of torture, but again such people are not representative of the refugee population in general . Most population-based studies focusing on adult refugees living in a Western country report on the prevalence of psychiatric diseases, mainly post-traumatic stress disorder (PTSD), depression and anxiety. There is a huge range in reported prevalence rates, due to the fact that the studies are very heterogeneous with respect to the study population (e.g. selection of the study population, country of origin, duration of residence in the country of resettlement, refugee status) and measurement instruments. For example, the prevalence rates for PTSD range from 4% to 70%, and similar percentages are reported for the prevalence of depression (3% to 88%) and anxiety (2% to 80%) (Table 1).
Prevalence of PTSD, depression and anxiety in population-based studies on refugees living in a Western country
1161 Vietnamese refugees living on average 11 years in Australia
4% (and 9% just after arrival)
criteria from the DSM- Third Edition (PTSD) and Present State Examination (depression and anxiety)
145 Vietnamese quota refugees interviewed 3 years after resettlement in Norway
criteria from the DSM-Revised Third Edition
86 Iranian and 70 Turkish asylum seekers (51%) and refugees living in reception centres (62%) in the Netherlands (70% less than 1 year)
Post-traumatic stress section of the Diagnostic Interview Schedule
223 Cambodian refugees living 3 months to 10 years in New Zealand
240 refugees, predominantly from former Yugoslavia, interviewed on average 10 months and 3 years after resettlement in Norway
modified version of the Post-traumatic Symptom Scale (PTSD) and a questionnaire (depression)
206 refugees from Bosnia-Hercegovina living in an asylum centre in Sweden
157 refugees from Kosovo living on average 2 years in Canada
HTQ (PTSD) en HSCL-25 (depression and anxiety)
54 Somalian asylum seekers (76%) and refugees living in reception centres (65% less than 6 months) in the Netherlands
51 Afghan refugees living on average 4 years in the Netherlands
CIDI (PTSD) and HSCL-25 (depression and anxiety)
40 asylum seekers from 21 countries living on average 3 years in Australia
86 Iraqi and Kurdish refugees recently resettled in Sweden
Diagnostic Interview for Children and Adolescents-revised (PTSD) and National Institute of Mental Health Diagnostic Interview Schedule (depression)
124 Cambodian refugees living on average 8 years in the United States
Structured Clinical Interview for DSM-Fourth Edition
40 refugees from former Yugoslavia living on average 3.5 years in a refugee camp in Italy
129 Kosovar refugees studied immediately upon resettlement in the United States
126 Bosnian refugees with a permanent residency status living for over 3 years (92%) in Australia
PDS (PTSD) and Beck Depression and Anxiety Inventory
842 refugees from Kosovo living in reception centres in the United Kingdom
PTSD Checklist based on criteria from the DSM-Revised Third Edition and HSCL-25 (depression and anxiety)
50 Cambodian refugees living on average 5 years in the United States
41 Bosnian refugees living in the United States
6% (just after arrival) – 2% (10 years after arrival)
608 Southeast Asian refugees living in Canada
180 Somali refugees (96%) and asylum seekers living on average 8 years in the United Kingdom
129 Indochinese refugees living in New Zealand
Furthermore, many factors related to the mental health of refugees are reported in the literature cited in Table 1 : pre- and post-migratory traumatic experiences, proficiency in the language of the country of resettlement, social network, socio-demographic background, including gender, work status, duration of residence in the country of resettlement, and marital status.
Besides studies of the physical conditions detected shortly after the arrival of the refugees (e.g. infectious diseases)  and studies focusing on the physical sequelae of torture, , few studies have investigated physical complaints such as gastrointestinal diseases, musculoskeletal complaints and cardiovascular diseases [8–12]. Moreover, the utilisation of health care services has not often been addressed in surveys [11–14].
Taking all this into account, it was decided to conduct a large-scale epidemiological study on the prevalence of health problems among both refugees and asylum seekers, including not only mental but also physical health problems, and their utilisation of health care services. In addition it is the intention to study several factors (traumatic experiences, life-style, acculturation, social support, socio-demographic background) that may be related to the health problems and the utilisation of these services. Unlike many of the other studies, the study will include refugees and asylum seekers from three different countries of origin. The aim of the study is to provide some basic epidemiological data on the health and health care utilisation among this population, and thereby improve the health care that is provided (in the Netherlands) for asylum seekers and refugees.
This article discusses the design of the study: selection of the study population, the chosen outcome measures, cross-cultural adaptation of the measurement instrument, training of the interviewers and the practical execution of the study. Papers reporting the study results can not elaborate much on these issues, although this information may be useful for other researchers in this relatively new field of research, in which problems related to differences in the language and background of the population have to be faced. Describing the design of this study may also help to enhance the comparability of future studies (e.g. regarding the choice of measurement instruments). Furthermore, it permits critical assessment of the methodological quality of the study, irrespective of the outcomes. This is important, because a study is more likely to be examined for methodological limitations if the results differ from what was expected than when the results are in line with the expectations.
The study design was approved by the Medical Ethics Committee of the VU University Medical Centre in Amsterdam.
On 1st September 2002, the top 10 nationalities of residents in the Dutch reception centres were: Iraq (8,445 people), Afghanistan (7,105), Angola (6,140), former Yugoslavia (4,806), Iran (4,509), Azerbaijan (4,398), Somalia (3,888), Sierra Leone (3,300), Sudan (3,176) and Syria (2,391) . Because it was also the intention to study refugees the number of first generation immigrants originating from these countries and living in the Netherlands on 1st January 2002, was also recorded. The number of immigrants from five countries was large enough to consider these nationalities for inclusion in the study: former Yugoslavia (55,760 people), Iraq (35,918), Afghanistan (28,448), Iran (22,998) and Somalia (21,071) . For practical reasons (e.g. translation of the study materials, recruitment of interviewers) former Yugoslavia was not chosen, because this group includes several smaller groups with different ethnic backgrounds and different languages. Furthermore, Iraq was not chosen, because at that time a study on the mental health of asylum seekers from Iraq was being conducted by the Drenthe Mental Health Care Services in the Netherlands. Therefore, people from Afghanistan, Iran and Somalia will be included in this study. To make it possible to compare prevalence rates within sub-groups of people, the plan is to include 100 asylum seekers and 100 refugees per country of origin, resulting in a total study population of 600 people. To achieve a representative sample of all asylum seekers and refugees from these three countries, the sampling procedures described below were applied.
Sample of asylum seekers
Based on the mean number of asylum seekers from Afghanistan, Iran and Somalia per reception centre it was decided to include 15 centres in the study. For practical reasons (e.g. travel distances for the interviewers) these reception centres were randomly selected from the 46 centres located in the central region of the Netherlands. One centre was excluded from the sample because it was not considered to be representative. The Community Health Services for Asylum Seekers (MOA) had undergone radical changes due to some recent incidents concerning the health of asylum seekers living in the centre. The central administration of the Dutch Agency for the Reception of Asylum Seekers (COA) was asked to provide the contact details (names, addresses, dates of birth and gender) of all people originating from Afghanistan, Iran and Somalia who were living in the 14 centres. To be eligible for inclusion these people must be 18 years of age or older. Most of them will actually be staying in one of the reception centres concerned, but some might be living in a (neighbouring) municipality. Although most of them will not be in possession of a residence permit, some might be, but are still living in a centre because of lack of alternative accommodation. Because members of the same family may have similar values for some of the outcomes studied (e.g. traumatic experiences, social support), only one person per family was randomly selected for inclusion in the study on the basis of a registration code. This resulted in a sample of at least 157 people per country of origin from all 14 centres together.
Sample of refugees
Per country a list was made of municipalities in which at least 200 first generation immigrants originating from that country were living . At that time, a study on the social status and utilisation of welfare facilities among refugees was being conducted by the Institute for Sociological and Economic Research at the Erasmus University Rotterdam – which also included refugees from Afghanistan, Iran and Somalia – so it was decided not to approach the same municipalities. Furthermore, municipalities were only taken into consideration if they agreed to provide the names and addresses of the people in the sample, so that they could be contacted directly. Some of the municipalities wanted to contact these people themselves and ask for permission to pass on their contact details, but it was thought that this would lower the response rate. Three municipalities (Leiden, Zaanstad and Arnhem) were finally approached and asked to provide a random sample from the population register of 100–150 people per country of origin. Criteria for inclusion in the sample were: 18 years of age or older; born in Afghanistan, Iran or Somalia (or if the country of birth was not recorded, at least one parent born in one of these countries); in possession of a residence permit or the Dutch nationality. Finally, a randomly selection was made of one person per address for inclusion in the study, leaving at least 62 people per country of origin in the sample from each municipality.
A recently conducted systematic review described the cross-cultural validity and reliability of instruments measuring refugee trauma and health status . The present study included some of the instruments that had either been developed for, or adapted and tested in refugee research (e.g. Harvard Trauma Questionnaire (HTQ), Hopkins Symptom Check List-25 (HSCL-25), 90-item Symptom Check List (SCL-90)). However, the validity and reliability of these instruments has not been tested in the population included in the present study. Furthermore, no cut-off scores for symptomatic status have been established for this population. This should be taken into account when interpreting the results of this study. If no instruments that had been used in refugee research were available questions used in health surveys among the Dutch general or immigrant population were used. However, the cross-cultural validity and reliability of these questions has not been tested.
A draftversion of the questionnaire was discussed with key-informants (males and females) who were refugees from Afghanistan (3), Iran (5) and Somalia (4). They were contacted with the help of refugee organisations and via the snowballmethod, and had different professional backgrounds (e.g. anthropologist, physician, social worker). They were asked to give their opinion about the items on the questionnaire and the phrasing of the questions. This version of the questionnaire was also reviewed by more than 20 professionals working with refugees (e.g. anthropologists, epidemiologists, physicians, psychologists). The questionnaire was modified with the help of the comments on the draftversion. Questions related to sexual behaviour were omitted (e.g. sexually transmitted diseases, female genital mutilation), because this subject was considered to be taboo, and the answers were expected to be unreliable. The same was thought to apply to questions concerning the use of drugs. A qualitative study design might be more suitable to investigate these issues [18, 19]. Certain background variables were also omitted (e.g. reason for requesting asylum in the Netherlands, ethnic origin), because these questions might remind the respondents too much about the Immigration and Naturalisation Service (IND) interrogations, and might therefore have a negative influence on the respondents confidence in the interviewer. Furthermore, specific response items were added for some questions, because of the cultural or refugee background of the respondents: e.g. traditional healers and medications, and specific daily activities of asylum seekers living in reception centres (because they are not allowed to work, they spent a lot of time watching television, participating in sports, etc.). The final version of the questionnaire included the outcome measures described below.
The current health status of respondents was measured according to the general health question on the 36-item Short-Form . The response options ranged from '5 = excellent' to '1 = poor'. This item has been used in health surveys among the general and immigrant population of the Netherlands [1, 2].
Furthermore, respondents were asked to mention their main health complaints and what they thought to be the cause of these complaints (e.g. physical or mental problem, the situation in the country of origin or in the Netherlands).
The respondents were asked to indicate for 28 chronic conditions whether or not they had had this condition in the previous 12 months. If so, they were asked if they had visited or been treated by a doctor for this condition during this period. The list of chronic conditions included the items in the national health surveys (e.g. cardiovascular diseases; pulmonary diseases). Furthermore, some items from the screening list used by the MOA were added (e.g. tuberculosis; hepatitis). In addition, seven acute diseases (e.g. flu; bladder infection) from the same surveys were included. Respondents were asked to indicate whether or not they had had these diseases in the previous two months and, if so, whether they had visited a general practitioner for their complaints. Respondents could also mention a chronic or acute disease that was not included in the list.
Possible somatisation was measured according to the somatic complaints sub-scale of the SCL-90-Revised . This scale consists of 12 items (e.g. pain in the heart or chest; pain in the lower back) which are complaints that may not be explained by the presence of physical illness, but might be caused by severe stress. Items could be scored on a 5-point scale, ranging from '1 = not at all' to '5 = extremely' bothered by the complaint in the previous week. The sum of all responses divided by the number of items answered produces a mean score. Seven groups are used to classify these mean scores (from 'very high' to 'very low'). This somatisation sub-scale has been used in a population survey of the psychosocial adjustment of Hmong refugees living in the United States .
The HSCL-25 was used to measure symptoms of anxiety (10 items, e.g. suddenly scared for no reason; feeling fearful) and depression (15 items, e.g. blaming yourself for things; crying easily) . Respondents were asked to indicate the extent to which they were bothered by each symptom in the previous week, ranging from '1 = not at all' to '4 = extremely'. Individuals with a mean score for anxiety and/or depression and/or the total list of symptoms > 1.75 are considered to be symptomatic. The scale has been used in several refugee studies [10, 24–28]. Because an earlier study on symptoms of depressive illness concluded that the majority of Afghan patients will express death wishes rather than suicidal thoughts, this item was added to the list . Two items describing typical syndromes of distress related to depression and anxiety in the Iranian culture were also added to the Farsi-version of the questionnaire: nârâhati-e qalb (distress of the heart) and nârâhati-e a'sâb (distress of the nerves) .
Part IV of the HTQ was used to measure PTSD . It includes 30 symptoms, the first 16 of which were derived from the Diagnostic and Statistical Manual of Mental Disorders-Revised Third Edition (DSM-III-R) criteria for PTSD (e.g. feeling as though the event is happening again; recurrent nightmares). The other 14 items describe symptoms related to the traumatic life events of (Indochinese) refugees (e.g. difficulty in performing work or daily tasks; blaming yourself for things that have happened). The format of the response options is comparable to that of the HSCL-25. Individuals with a mean score on the 16 PTSD symptoms and/or on the total list of 30 symptoms ≥ 2.5 are considered to be symptomatic for PTSD. This scale has also been used in many studies on refugees [8, 24, 27].
An attempt was made to identify culture-specific symptoms of anxiety, depression and trauma by giving respondents the opportunity to mention symptoms that were not included in the list.
Utilisation of health care services
The following data were recorded: 1) frequency of contact with a general practitioner, outpatient medical specialist, dentist, physiotherapist, nurse and social-physician of the MOA, in the previous two months; 2) hospital admissions, contacts with mental health services (e.g. psychologist, psychiatrist), contacts with alternative practitioners (e.g. acupuncturist, homoeopathist), in the previous year; 3) use of health care services in the country of origin or other foreign countries in the previous year, and the reason for not using the Dutch health care services; 4) use of (un)prescribed medication in the previous 14 days and type of medication. Some of these measures are also used in the national health surveys. Furthermore, respondents were asked about: who they would turn to with their health problems, their expectations with regard to the Dutch health care providers, their opinion on the Dutch health care system (ranging from '5 = excellent' to '1 = poor') and the reason for this opinion, and suggestions for possible improvements in this system.
First the respondents were asked about possible stressful experiences they had had in the Netherlands. The checklist included 18 problems often reported by refugees in research on post-migratory stressors (e.g. delays in the application for a residence permit; loneliness) [10, 25, 32]. They were asked to indicate the extent to which any of the items had bothered them in the previous month ('1 = not at all' to '4 = extremely'). Furthermore, they were given the opportunity to mention items that were not included in the list.
Other traumatic experiences were assessed with part I of the HTQ, which includes 17 events (e.g. lack of food and water; being close to death) . There were four possible responses for each event (experienced, witnessed, heard about it or no) and respondents were asked to check all that were applicable. Responses are summed and divided by the number of items answered to generate two scores: total number of events (sum of all items for which the response differs from 'no') and total number of events experienced (sum of all items with a positive response to 'experienced'). However, the score for 'total number of events' often approached the maximum score of 17, due to the fact that almost everybody at least answered 'heard about it' to all items. Therefore, the response scale was replaced with a simple yes/no (experienced) option in later versions, because empirical evidence revealed the primary importance of the number of experienced events. Because being a witness can also be an important traumatic event, it was decided to use the earlier response scale, but to eliminate the response 'heard about'. However, this should still make it possible to compare the results of the study with those of other studies which used either the earlier or the later version [13, 25, 27, 33]. Furthermore, the list was extended to include 15 other traumatic events, specially relevant to people from Afghanistan, Iran and Somalia, which were selected from Amnesty International Annual Reports (1975–2002) (e.g. rocket attacks, bombardments; confiscation or destruction of houses, crops, water supply). Also included was part III of the HTQ focussing on four traumatic events (yes/no experienced) that may involve head injury (e.g. drowning, suffocation).
Finally, the respondents were asked to indicate those events that they considered to be the most traumatic events that they had experienced in the Netherlands, in their country of origin or during their flight, and in their whole life.
Different aspects of life-style were measured as follows: 1) Body mass index (BMI) was calculated by dividing self-reported body weight (kg) by height squared (m2). Overweight is defined as a BMI of 25–30 kg/m2 and obesity as a BMI of 30 kg/m2 or more. 2) Physical activity was assessed by asking respondents how many days a week they spent at least half an hour on physical activities in relation to work, school, household and leisure. According to Dutch standards for adults, this should be at least five days a week. 3) Smoking behaviour was assessed by asking respondents whether they smoked, and if so, how much tobacco they smoked. Heavy smoking is defined as smoking 20 or more cigarettes a day. 4) Alcohol consumption was assessed by asking respondents whether they drank alcohol, and if so, how often they had six or more alcoholic drinks on one occasion. Heavy drinking is defined as having six or more alcoholic drinks at least once a weak. All these life-style measures are used in the national health surveys.
To measure the level of self-rated acculturation of the respondents a list of questions was compliled, including items that had already been used in other studies [1, 34]. No established acculturation measure was used, because most of the scales are developed for specific groups of immigrants, and take into account the history and conditions of their migration. As a consequence, these scales include items that are not applicable to refugees from Afhanistan, Iran and Somalia. The nine questions in the list focused on: self-reported proficiency (understanding, speaking, reading, writing) in the native language, Dutch and English ('not at all', 'a little', 'sufficient', 'good'); use of language in various situations; food preferences; feeling at home in the Netherlands; which to return home; and ethnic identity (e.g. 'mainly Dutch', 'both Dutch and Afghan').
With regard to social support, two issues were taken into consideration: the frequency of contacts with people who may provide social support, and the perceived amount of support received. To assess the first aspect, respondents were asked about the contact frequency ('often', 'sometimes', 'never') with other people (e.g. family or friends, both in the Netherlands or elsewhere) and with whom they had the most frequent contact. To measure the perceived amount of support received, the established social support measures were not considered to be useful, because they do not take into account the particular life situation of refugees and asylum seekers (e.g. separated from family and friends, living in a reception centre). Therefore, four items were selected from the Social Support Scale (SOS)  (e.g. If I have problems there are people I can turn to) and two items from the UCLA Loneliness scale  (e.g. There are people who really understand me). Respondents were asked to indicate whether or not these statements applied to them ('yes', 'no') in the previous month.
The following socio-demographic variables were recorded: gender; age; country of origin; residence permit ('no [application rejected or application under review]', 'temporary', 'permanent' or 'Dutch nationality'); period of residence in the Netherlands and, if applicable, time since obtaining a residence permit (to calculate the duration of the asylum procedure); highest level of education completed; marital status; number and age of children; whereabouts of spouse and any children; main daily activities; and religion.
Taking into account the available resources (time and finance), published guidelines were adhered to as possible for the cross-cultural adaptation of the questionnaire [37, 38]. The entire process took approximately five months. The first step was to translate the questionnaire from the original language (Dutch) into the target languages (Dari and Pashto – Afghan languages, Farsi – Iranian language, and Somali), and this was done by experienced translators. Working from the translated version of the questionnaire and totally unaware of the original version, other experienced translators then translated the questionnaire back into the original language. All discrepancies between the original Dutch questionnaire and the back-translated version were recorded by a researcher, who was not familiar with the target languages, and the two translators. These discrepancies were then discussed item-by-item and resolved by consensus. Accordingly, corrections were made, and checked again, which resulted in a second version of the translation. It was found to be important that the researcher made it clear to both translators that discussing discrepancies was in no way meant to judge their work, but to make sure that the translated version was reflecting exactly the same content as the original version. Because also a Dutch version of the questionnaire was needed, the same translation process was also followed for the HTQ, for which no Dutch translation was available.
In general, it was found that it was possible to translate most items. However, in all languages there were some terms for which no translation was available: for example some chronic diseases (e.g. pulmonary emphysema, slipped disc, angina pectoris), different types of alternative practitioners (e.g. chiropractor, paranormal healer) and the word 'traumatic'. In such cases a description was given and/or the Dutch word was added (between brackets). Furthermore, some phrases were at first translated literally whereas they were meant to be metaphorical (e.g. 'difficulties with breathing' instead of 'shortness of breath'; 'fever or cold' instead of 'hot or cold spells'). Some expressions (e.g. 'feeling on guard', 'my social relationships are superficial') were so difficult to translate that an item with a similar meaning had to be found. In some cases, items had to be substituted by others, because they did not apply to the study population (e.g. 'gardening' was replaced by 'walking' in the question on physical activities, because gardening is not something that asylum seekers do in a reception centre). Finally, there were some difficulties in the translation of large categories of ordinal responses (e.g. the differences between the five response categories of the SCL-90-R). The experienced translators also translated all other study materials (introduction letter, confidentiality statement, etc.).
Interviewer recruitment and training
Although the questionnaire can be self-administered, it was decided to make use of bilingual interviewers from the three countries of origin. This was expected to result in a higher response rate, because many respondents might not be familiar with surveys, and some may have difficulties in reading and writing. Furthermore, interviewers could explain the purpose of the study in the respondent's own language and (cultural and refugee) context, thus minimising the risk of misunderstanding or miscommunication.
An advertisement to recruit interviewers was distributed twice among refugee organisations, employment agencies (for refugees), key-informants, professionals working with refugees, and translators and over a 100 written applications were received. The applicants were screened on interview experience and/or relevant education and/or working experience with refugees, and approximately 65 eligible people were invited for a personal interview. Those with good communication and social skills were selected to participate in a two-day training session. A total of 33 interviewers were trained (9 Afghan – 5 females and 4 males, 15 Iranian – 11 females and 4 males and 9 Somalian – 4 females and 5 males). Most of the interviewers were students studying (para)medical or social subjects. Before the training all participants received a manual in which the content of the interview training was described. The first day of the training included an introduction to the study (background information, purpose, design), general interviewing skills and techniques (e.g. types of questions; adherence to question sequence and wording), and an explanation of the meaning of all items and response options on the questionnaire, which took place while the interview was being practised in the group. There was some role-playing in which specific situations and problems that interviewers could encounter in actual interviews were simulated (e.g. how to keep the respondent 'on track' when he or she wanders off the subject; how to deal with a respondent who is becoming emotional). On the second day the participants practised the interview in pairs in their own language. Furthermore, they practised contact procedures, introducing and ending the interview (including answering frequently asked questions and reacting to typical objections from respondents with regard to co-operation). After completing the training the interviewers could start contacting the first set of five respondents. After each set of interviews, written feedback was given to the interviewers with regard to the quality of the interviews. A researchassistant also has regular contact by phone and (e-)mail with the interviewers to monitor their progress and discuss any problems that may arise.
During the first training sessions, considerable time was spent discussing the quality of the translation of the questionnaire. Several changes were suggested to the translators, which resulted in a third version. After that training session the questionnaire and the interview procedures were pre-tested. Interviewers were instructed to record any difficulties they encountered and, for example, the time they needed to complete the interview. These difficulties were discussed during an afternoon session. As a result of the pilot study, some minor changes were made in the translation of the questionnaire. In total, 12 respondents were contacted in a reception centre which was not included in the main study. Of these, 9 were interviewed and the other 3 were unwilling to participate for various reasons. In the three municipalities 18 respondents were contacted, only 6 of whom were interviewed. The main reasons for not interviewing a respondent were: the respondent was not living at the given address; the respondent had not come to the Netherlands as a refugee; other reasons for not wanting to participate in the study.
Persons selected for inclusion in the study are sent a letter, both in Dutch and in the language(s) of their country of origin, informing them about the study and announcing that an interviewer will contact them for an interview. If possible respondents will be contacted by phone, otherwise a visit will be paid to the respondent's house or room in the reception centre. If the respondent is not at home a note is left with contact details and the date and time when the interviewer will try to contact the respondent again. The interviewers are instructed to try to contact a respondent three times and all attempts are recorded. If the respondents are contacted they are told about the type of questions they can expect and about the voluntary nature of participation. Asylum seekers are assured that participation in the study will neither help nor hinder their request for asylum, in an attempt to prevent them from participating for the wrong reasons and exaggerating their problems in order to obtain a residence permit. Reasons for not completing an interview with a respondent (e.g. the respondent was never at home; the respondent was not interested in participating) are recorded by the interviewers. Respondents who are willing to participate in the study are given a statement in which the researcher and the interviewer guarantee, among other things, the strict confidentiality of responses and the anonymous reporting of the data. The reason why the respondents are not asked to sign an informed consent statement is that this may remind them of earlier confrontations with authorities. An attempt is made to have male interviewers for male respondents, and female interviewers for female respondents, and the interviews are held either in Dutch or in the respondent's native language. The interviews are estimated to take an average of 90 minutes. At the end of each interview the respondents are given the opportunity to ask questions and informed that a psychologist or physician with experience on PTSD is available if they wish to talk about any distressing feelings evoked by the interview. This service is also available for the interviewers, because they might find it difficult to listen to stories from the respondents, especially if they have experienced similar events themselves. The respondents are also asked to give written permission to the researchers to review their medical records (of the MOA and/or their general practitioner) and those of one of their children under the age of 18 (if applicable). In the second part of the study, which is conducted by the Netherlands Institute for Health Services Research (NIVEL) in Utrecht, the information on health problems and the utilisation of health care services from these records will be compared with the self-reported data obtained from the interviews. Finally, all respondents receive a financial incentive (10 euros).
When conducting a population-based study among asylum seekers and refugees it is important that a representative sample is included. We plan to achieve this by using random sampling procedures for retrieving contact details of potential respondents and by taking various measures to minimise non-response: contacting respondents both by letter and in person, trying to reach a respondent several times, using bilingual and bicultural interviewers who can explain the purpose of the study and the questionnaire in the respondent's own language and cultural and refugee context, using an oral informed consent procedure, and giving a financial incentive.
When choosing the methods to obtain data, measurements instruments that have been found to be valid and reliable in the cultures included in the study, or at least in other refugee populations, should first be considered. If the cross-cultural validity and reliability of the instruments is unknown, this should be taken into account when interpreting the study results. Crioss-cultural adaptation of the chosen measurement instruments is a prerequisite if this has not already taken place; translation and back-translation only is not sufficient. In this study, certain checks were included, e.g. the interview training and the pilot-study, after which several amendments were made in the translation. Furthermore, based on the available literature on expressions of symptoms in various cultures, key-informants and professionals, some items were omitted from the questionnaire while certain specific questions and response options were added.
We whish to thank all refugee organisations, key-informants, professionals working with refugees, translators and interviewers who helped us with the cross-cultural adaptation of the measurement instrument and the interview procedures. We also thank the participating municipalities, the Dutch Agency for the Reception of Asylum Seekers (COA) and the Community Health Services for Asylum Seekers (MOA) for providing us with contact details of the respondents and helping us with the practical execution of the study. The research for this article was funded by the Netherlands Organisation for Health Research and Development (project number 2100.0097).
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All authors participated in the design of the study. AG coordinated the study and drafted the manuscript. All authors read the drafts of the manuscript and approved the final version.