Abstract
Some recent research on queueing models is successfully applied to the problem of designing an appropriate appointment system for the out-patient department at the Royal Lancaster Infirmary. Although it is acknowledged that improving appointment systems is not simply a modelling problem, it is nevertheless argued that the model used here could be an effective tool in local studies.
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*Now at: 1, Groupe Scolaire, El-Affroun (W:BLIDA), Algeria.