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Potential and pitfalls of conversational agents in health care

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Conversational agents (CAs) are computer programs designed to engage in human-like conversations with users. They are increasingly used in digital health applications, for example medical history taking. CAs have potential to facilitate health-care processes when designed carefully, considering quality aspects and are integrated into health-care processes.

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Fig. 1: Factors in safe health-care conversational agents.

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  1. Institute for Patient-centered Digital Health, Bern University of Applied Sciences, Bern, Switzerland

    Kerstin Denecke

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  1. Kerstin Denecke
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Correspondence to Kerstin Denecke.

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The author declares no competing interests.

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Denecke, K. Potential and pitfalls of conversational agents in health care. Nat Rev Dis Primers 9, 66 (2023). https://doi.org/10.1038/s41572-023-00482-x

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