Possible Ethical Implications in the Deployment of the EFQM Excellence Model
- Juan Ignacio Martín-CastillaAffiliated with
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It may be quite rightly stated that the EFQM Model of the European Foundation for Quality Management is the basic reference model for those organisations whose aim is to achieve excellence. It offers an integral and integrating approach to the most relevant dimensions of the reality of the organisation and permits the establishment of framework that is both objective and rigorous and based on a structured diagnosis.
The EFQM Excellence Model is based on a humanist approach that situates the client (in all aspects/senses) as the centre and ultimate reason of the activity of the organisation, emphasizing the role of the latter as a responsible member of the community. An ethical approach is therefore adopted as the best way to serve the long-term interest of the organisation and the people that integrate it (as well as their sustainability in time), exceeding expectations and the policy of society in general.
This article analyses in depth, and from the point of view of ethics (one of the key aspects in the search for excellence), the possible ethical implications in the deployment of the nine basic criteria of the EFM Excellence Model which facilitate the understanding of the most relevant dimensions of the reality of an organisation.
- Possible Ethical Implications in the Deployment of the EFQM Excellence Model
Journal of Business Ethics
Volume 39, Issue 1-2 , pp 125-134
- Cover Date
- Print ISSN
- Online ISSN
- Kluwer Academic Publishers
- Additional Links
- continuous improvement
- customer focus
- EFQM Model
- ethic management
- public responsibility
- results orientation
- Industry Sectors
- Author Affiliations
- 1. Paseo de la Castelllana, 240-5°E, 28046 Madrid, Spain