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Kooperative Resilienz – ein soziotechnischer Ansatz durch Kooperationstechnologien im Krisenmanagement

Cooperative resilience – a sociotechnical approach through cooperation technologies in crisis management

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Zusammenfassung

Während das Konzept der Resilienz in den Ingenieurwissenschaften vornehmlich auf die Verfügbarkeit technischer Systeme fokussiert ist, betrachtet unser Beitrag Resilienz als soziotechnisches Konstrukt und zeigt Möglichkeiten zur Förderung kooperativer Resilienz, insbesondere durch Kooperationstechnologie, auf. Nach einer Definition von Resilienz im Allgemeinen und im Katastrophenschutz – unserem Anwendungsfeld – sowie im Kontext kooperativer Strukturen, stellen wir unsere Methodik und die entwickelten Kooperationstechnologien vor. Diese adressieren die Zusammenarbeit verschiedener Akteure (z. B. Feuerwehr, Polizei, Bevölkerung) in Schadenslagen. Abschließend diskutieren wir den Beitrag dieser Technologien zur kooperativen Resilienz als Fähigkeit Krisen der Kooperation durch Anpassungsfähigkeit an geänderte Realitäten mithilfe von Kooperationstechnologie zu überstehen.

Abstract

Whilst the concept of resilience in engineering is mainly focussed on the availability of technical systems, we rather see resilience as socio-technical construct and show opportunities to encourage cooperative resilience with the help of cooperation technologies. After a general definition of resilience in our application field of emergency management and in the context of cooperative structures, we present our methodology and the developed cooperation technologies. They address the collaboration of diverse players (such as police, fire department, and citizen) in major emergencies. Finally we discuss the input of this technology for cooperative resilience to overcome crises of cooperation with the help of adaptability to modified realities by means of cooperation technology.

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Authors and Affiliations

  1. Institut für Wirtschaftsinformatik, Universität Siegen, Siegen, Deutschland

    Christian Reuter, Thomas Ludwig &  Volkmar Pipek

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  1. Christian Reuter
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  2. Thomas Ludwig
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  3. Volkmar Pipek
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Correspondence to Christian Reuter.

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Reuter, C., Ludwig, T. & Pipek, V. Kooperative Resilienz – ein soziotechnischer Ansatz durch Kooperationstechnologien im Krisenmanagement. Gr Interakt Org 47, 159–169 (2016). https://doi.org/10.1007/s11612-016-0317-7

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