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A one-stop logistic services framework supporting global supply chain collaboration

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Abstract

A global enterprise must continuously improve the efficiency of logistic operations between supply chain collaborators. Integrating logistic services, resources, and necessary information flows in the supply chain to ensure efficiency and efficacy is critically important to these companies. Global logistic service companies face challenges from their clients to provide logistic services that are cost effective, accurate, and seamlessly integrate material, information and cash flows. In this research, an improved framework for one-stop logistic services is systematically designed, analyzed, and evaluated. The one-stop logistic service framework, defined in four models, is developed to provide enterprises with integrated and comprehensive services within the global supply chain context. The levels of service importance are assessed using a four categories questionnaire. This research provides a case study of the implementation of one-stop logistic services in the distribution industry and demonstrates the framework operating under different demand conditions. Finally, system dynamics causal evaluation is used to evaluate the advantages of the logistic service framework.

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Author information

Authors and Affiliations

  1. Department of Industrial Engineering and Engineering Management, National Tsing Hua University, Hsinchu, Taiwan, China

    Amy J. C. Trappey & Sandy W. C. Chang

  2. Department of Management Science, National Chiao Tung University, Hsinchu, Taiwan, China

    Charles V. Trappey

  3. Technology Center for Service Industries, Industrial Technology Research Institute, Hsinchu, Taiwan, China

    W. T. Lee & Tun Nien Hsu

Authors
  1. Amy J. C. Trappey
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  2. Charles V. Trappey
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  3. Sandy W. C. Chang
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  4. W. T. Lee
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  5. Tun Nien Hsu
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Corresponding author

Correspondence to Amy J. C. Trappey.

Additional information

Amy J.C. Trappey is the distinguished university professor of industrial engineering and engineering management at the National Tsing Hua University, Taiwan, China. Dr. Trappey is an ASME and ISEAM Fellow.

Charles V. Trappey is a full professor of marketing in the Department of Management Science at the National Chiao Tung University and a visiting research fellow at the Queensland University of Technology, Australia.

Sandy W.C. Chang is a graduate student in master degree of Department of Industrial Engineering and Engineering Management, the National Tsing Hua University, Taiwan, China.

W.T. Lee is a project manager of Technology Center for Service Industries, Industrial Technology Research Institute.

T.N. Hsu is a project supervisor of Technology Center for Service Industries, Industrial Technology Research Institute.

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Trappey, A.J.C., Trappey, C.V., Chang, S.W.C. et al. A one-stop logistic services framework supporting global supply chain collaboration. J. Syst. Sci. Syst. Eng. 25, 229–253 (2016). https://doi.org/10.1007/s11518-016-5309-1

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  • DOI: https://doi.org/10.1007/s11518-016-5309-1

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