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How Does Residents’ Satisfaction with Community Services Influence Quality of Life (QOL) Outcomes?

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Abstract

Grzeskowiak et al. [Journal of Regional Analysis and Policy 33(2):1–36, 2003] conducted a study that empirically tested a model that integrates the relationships among determinants and outcomes of residents’ satisfaction with community services. We build on their model in attempt to explain how residents’ satisfaction with community services influence satisfaction with the community at large (community well-being) and satisfaction with life (quality of life). Specifically, we hypothesized and empirically demonstrated for the most part that satisfaction with a variety of community services (e.g., services related to housing, education, government, healthcare, employment, religion, public safety, retailing, transportation, and leisure) affect satisfaction with the community and life overall through satisfaction in a variety of life domains (e.g., family, social, leisure, health, financial, cultural, consumer, work, spiritual, and environmental domains).

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Acknowledgments

This research has been partially supported by Fenway Community Development Corporation (Boston), and Fenway Community Health (Boston), and Center for Community Service at Northeastern University. We want to express thanks to Jamie Smith, Carl Nagy-Koechlin, Henia Handler, Catherine Gildae, Kristen Simonelli, and the twenty Northeastern University students who provided assistance in data collection.

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Authors and Affiliations

  1. Department of Marketing, Virginia Polytechnic Institute & State University, Blacksburg, VA, USA

    M. Joseph Sirgy

  2. Marketing Group, College of Business Administration, Northeastern University, Boston, MA, USA

    Tao Gao & Robert F. Young

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  1. M. Joseph Sirgy
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  2. Tao Gao
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Correspondence to M. Joseph Sirgy.

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Sirgy, M.J., Gao, T. & Young, R.F. How Does Residents’ Satisfaction with Community Services Influence Quality of Life (QOL) Outcomes?. Applied Research Quality Life 3, 81–105 (2008). https://doi.org/10.1007/s11482-008-9048-4

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  • DOI: https://doi.org/10.1007/s11482-008-9048-4

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