Abstract
Lean and other quality management methodologies have been used by industry and manufacturing for many years. More recently they have been adopted by health care. The authors describe their experience with the lean way of continuous quality improvement, first developed by Toyota, at one of New York’s largest behavioral health departments. The relevance and application of these methodologies to the mental health sector is presented.
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Notes
Throughout this paper, the female gender pronoun will be used to avoid the cumbersome use of “him/her” and “his/her.”
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All of the authors declare that he/she has no conflict of interest.
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This article does not contain any studies with human participants or animals performed by any of the authors.
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All authors are part of the Group for the Advancement of Psychiatry, Committee on Administration & Leadership except Jill Bowen, Ph.D. who served as a consultant to the Committee for this work.
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Merlino, J.P., Petit, J., Weisser, L. et al. Leading with Lean: Getting the Outcomes we Need with the Funding we Have. Psychiatr Q 86, 301–310 (2015). https://doi.org/10.1007/s11126-015-9376-0
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DOI: https://doi.org/10.1007/s11126-015-9376-0