Community Mental Health Journal

, Volume 50, Issue 4, pp 402–408

Quality Assessment of Mental Health Care by People with Severe Mental Disorders: A Participatory Research Project

Authors

    • Laboratory of Epidemiology and Social PsychiatryIRCCS-Istituto di Ricerche Farmacologiche Mario Negri
    • IRIS Postgraduate School of Psychotherapy
  • Alessia Bajoni
    • Laboratory of Epidemiology and Social PsychiatryIRCCS-Istituto di Ricerche Farmacologiche Mario Negri
  • Filippo Rapisarda
    • Laboratory of Epidemiology and Social PsychiatryIRCCS-Istituto di Ricerche Farmacologiche Mario Negri
  • Vito D’Anza
    • Department of Mental Health of Pistoia
  • Luigi Fabrizio De Luca
    • Department of Mental Health of Pistoia
  • Cristiana Inglese
    • Department of Mental Health of Pistoia
  • Sonia Iapichino
    • Department of Mental Health of Pistoia
  • Fabrizio Mauriello
    • Rosaspina Self-Help Association
  • Barbara D’Avanzo
    • Laboratory of Epidemiology and Social PsychiatryIRCCS-Istituto di Ricerche Farmacologiche Mario Negri
Brief Report

DOI: 10.1007/s10597-013-9667-6

Cite this article as:
Barbato, A., Bajoni, A., Rapisarda, F. et al. Community Ment Health J (2014) 50: 402. doi:10.1007/s10597-013-9667-6

Abstract

This study assessed the perceived quality of care by consumers with severe mental disorders. A questionnaire investigating service quality was developed by a consumer focus group and filled by 204 consumers. In five areas the negative evaluations exceeded or closely approximated the positive ones: choice of professionals, waiting times, information about illness and medications. All five do not refer to the outcomes of care, but to the concept of responsiveness. The results confirmed that people with severe mental disorders can give value judgments on various aspects of care. However, even in a service strongly oriented towards community care, the consumers’ needs in sensitive areas concerning choices, respect and autonomy are not met. The application of the concept of responsiveness to quality improvement may help services to meet consumers’ expectations.

Keywords

Quality of mental health careCommunity mental health servicesParticipatory researchSevere mental illness

Copyright information

© Springer Science+Business Media New York 2013