Abstract
An accumulating amount of research has documented the harmful effects of abusive supervision on either its victims or third parties (peer abusive supervision). The abusive supervision literature, however, neglects to investigate the spillover effects of abusive supervision through third-party employees’ (i.e., peers’) mistreatment actions toward victims. Drawing on social learning theory, we argue that third parties learn mistreatment behaviors from abusive leaders and then themselves impose peer harassment and peer ostracism on victims, thereby negatively affecting victims’ performance. Further, we posit that, if a victim has a proactive personality, this will weaken these indirect, negative effects. We conducted two studies, both with three-wave longitudinal data, to verify the hypotheses. The results of Study 1 evidence the significant indirect effects of abusive supervision on employee creative performance via both peer harassment and peer ostracism. Contrary to our moderation hypothesis, the analysis shows that victims’ proactive personality strengthens rather than weakens the negative indirect effects of peer harassment. Study 2 generally replicated the results of Study 1 with employee’s objective job performance as outcome. Our research contributes to the abusive supervision literature by highlighting a social learning process of third-party peer mistreatment, suggesting a spillover channel of abusive supervision on the victim’s performance.
Similar content being viewed by others
Change history
16 March 2021
A Correction to this paper has been published: https://doi.org/10.1007/s10551-021-04793-5
References
Aiken, L. S., West, S. G., & Reno, R. R. (1991). Multiple regression: Testing and interpreting interactions: Sage.
Altura, T. G., Rao, A. N., & Virick, M. (2020). Proactive personality as a double-edged sword: The mediating role of work–family conflict on employee outcomes. Journal of Career Development, 0894845319899984.
Amabile, T. M. (2018). Creativity in context: Update to the social psychology of creativity: Routledge.
Amabile, T. M., Hadley, C. N., & Kramer, S. J. (2002). Creativity under the gun. Harvard Business Review, 80, 52–63.
Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of management review, 24(3), 452–471.
Aryee, S., Chen, Z. X., Sun, L.-Y., & Debrah, Y. A. (2007). Antecedents and outcomes of abusive supervision: Test of a trickle-down model. Journal of Applied Psychology, 92(1), 191.
Bai, Y., Lin, L., & Li, P. P. (2016). How to enable employee creativity in a team context: A cross-level mediating process of transformational leadership. Journal of Business Research, 69(9), 3240–3250.
Bai, Y., Lin, L., & Liu, J. T. (2019). Leveraging the employee voice: A multi-level social learning perspective of ethical leadership. The International Journal of Human Resource Management, 30(12), 1869–1901.
Balliet, D., & Ferris, D. L. (2013). Ostracism and prosocial behavior: A social dilemma perspective. Organizational Behavior and Human Decision Processes, 120(2), 298–308.
Bandura, A. (1977). Self-efficacy: Toward a unifying theory of behavioral change. Psychological review, 84(2), 191.
Bandura, A., & Walters, R. H. (1977). Social learning theory (Vol. 1): Prentice-hall Englewood Cliffs, NJ.
Bateman, T. S., & Crant, J. M. (1993). The proactive component of organizational behavior: A measure and correlates. Journal of Organizational Behavior, 14(2), 103–118.
Bin, D., Sok, K. M., Sok, P., & Mao, S. (2020). The tipping point: mitigating the curvilinear effect of frontline service employee's perception of leadership humility on frontline service performance. Journal of Service Theory and Practice.
Blader, S. L., Wiesenfeld, B. M., Fortin, M., & Wheeler-Smith, S. L. (2013). Fairness lies in the heart of the beholder: How the social emotions of third parties influence reactions to injustice. Organizational Behavior and Human Decision Processes, 121(1), 62–80.
Blau, P. (2017). Exchange and power in social life: Routledge.
Bolger, N., & Zuckerman, A. (1995). A framework for studying personality in the stress process. Journal of personality and social psychology, 69(5), 890.
Boren, C. (2013). Dolphins bullied Jonathan Martin, report says. https://www.washingtonpost.com/news/early-lead/wp/2013/11/01/dolphins-bullied-jonathan-martin-report-says/.
Bowling, N. A., & Beehr, T. A. (2006). Workplace harassment from the victim’s perspective: A theoretical model and meta-analysis. Journal of Applied Psychology, 91(5), 998.
Chen, T., Li, F., Chen, X.-P., & Ou, Z. (2018). Innovate or die: How should knowledge-worker teams respond to technological turbulence? Organizational Behavior and Human Decision Processes, 149, 1–16.
Cheng, B. (1995). Hierarchical structure and Chinese organizational behavior. Indigenous Psychological Research in Chinese Societies, 3, 142–219.
Christensen-Salem, A., Walumbwa, F. O., Babalola, M. T., Guo, L., & Misati, E. (2020). A multilevel analysis of the relationship between ethical leadership and ostracism: The roles of relational climate, employee mindfulness, and work unit structure. Journal of Business Ethics, 1–20.
Crant, J. M. (2000). Proactive behavior in organizations. Journal of Management, 26(3), 435–462.
Creasy, T., & Carnes, A. (2017). The effects of workplace bullying on team learning, innovation and project success as mediated through virtual and traditional team dynamics. International Journal of Project Management, 35(6), 964–977.
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874–900.
Eissa, G., Lester, S. W., & Gupta, R. (2019). Interpersonal deviance and abusive supervision: The mediating role of supervisor negative emotions and the moderating role of subordinate organizational citizenship behavior. Journal of Business Ethics, 1–18.
Farh, C. I., & Chen, Z. (2014). Beyond the individual victim: Multilevel consequences of abusive supervision in teams. Journal of Applied Psychology, 99(6), 1074.
Farmer, S. M., Tierney, P., & Kung-Mcintyre, K. (2003). Employee creativity in Taiwan: An application of role identity theory. Academy of management journal, 46(5), 618–630.
Ferris, D. L., Brown, D. J., Berry, J. W., & Lian, H. (2008). The development and validation of the Workplace Ostracism Scale. Journal of Applied Psychology, 93(6), 1348.
Ferris, D. L., Chen, M., & Lim, S. (2017). Comparing and contrasting workplace ostracism and incivility. Annual Review of Organizational Psychology and Organizational Behavior, 4, 315–338.
Ferris, D. L., Yan, M., Lim, V. K., Chen, Y., & Fatimah, S. (2016). An approach–avoidance framework of workplace aggression. Academy of management journal, 59(5), 1777–1800.
Folger, R., & Cropanzano, R. (1998). Organizational justice and human resource management (Vol. 7): Sage.
Folger, R., & Cropanzano, R. (2001). Fairness theory: Justice as accountability. Advances in organizational justice, 1, 1–55.
Frone, M. R. (2000). Interpersonal conflict at work and psychological outcomes: Testing a model among young workers. Journal of occupational health psychology, 5(2), 246.
Goldstein, J. H. (1975). Aggression and crimes of violence: Oxford U Press.
Gong, Y., Huang, J.-C., & Farh, J.-L. (2009). Employee learning orientation, transformational leadership, and employee creativity: The mediating role of employee creative self-efficacy. Academy of management journal, 52(4), 765–778.
Grant, A. M. (2017). Originals: How non-conformists move the world: Penguin.
Guo, L., Zhao, H., Cheng, K., & Luo, J. (2020). The relationship between abusive supervision and unethical pro-organizational behavior: linear or curvilinear? Leadership & Organization Development Journal.
Han, G. H., Harms, P., & Bai, Y. (2017). Nightmare bosses: The impact of abusive supervision on employees’ sleep, emotions, and creativity. Journal of Business Ethics, 145(1), 21–31.
Harris, K. J., Kacmar, K. M., & Zivnuska, S. (2007). An investigation of abusive supervision as a predictor of performance and the meaning of work as a moderator of the relationship. The leadership quarterly, 18(3), 252–263.
Harrison, D. A., Newman, D. A., & Roth, P. L. (2006). How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences. Academy of management journal, 49(2), 305–325.
Harvey, S., Blouin, C., & Stout, D. (2006). Proactive personality as a moderator of outcomes for young workers experiencing conflict at work. Personality and individual differences, 40(5), 1063–1074.
Hayes, A. F. (2017). Introduction to mediation, moderation, and conditional process analysis: A regression-based approach: Guilford publications.
Hayes, A. F., & Rockwood, N. J. (2020). Conditional process analysis: Concepts, computation, and advances in the modeling of the contingencies of mechanisms. American Behavioral Scientist, 64(1), 19–54.
Hitlan, R. T., Cliffton, R. J., & DeSoto, M. C. (2006). Perceived exclusion in the workplace: The moderating effects of gender on work-related attitudes and psychological health. North American Journal of Psychology, 8(2), 217–236.
Hoel, H., & Cooper, C. L. (2000). Destructive conflict and bullying at work: Manchester School of Management, UMIST Manchester.
Hoyt, C. L., & Murphy, S. E. (2016). Managing to clear the air: Stereotype threat, women, and leadership. The leadership quarterly, 27(3), 387–399.
Hur, W.-M., Moon, T., & Jun, J.-K. (2016). The effect of workplace incivility on service employee creativity: the mediating role of emotional exhaustion and intrinsic motivation. Journal of Services Marketing.
Hurst, C., Simon, L., Jung, Y., & Pirouz, D. (2019). Are “bad” employees happier under bad bosses? Differing effects of abusive supervision on low and high primary psychopathy employees. Journal of Business Ethics, 158(4), 1149–1164.
Jahanzeb, S., Fatima, T., Bouckenooghe, D., & Bashir, F. (2019). The knowledge hiding link: A moderated mediation model of how abusive supervision affects employee creativity. European Journal of Work and Organizational Psychology, 28(6), 810–819.
Jetten, J., Branscombe, N. R., Schmitt, M. T., & Spears, R. (2001). Rebels with a cause: Group identification as a response to perceived discrimination from the mainstream. Personality and Social Psychology Bulletin, 27(9), 1204–1213.
Jian, Z., Kwan, H. K., Qiu, Q., Liu, Z. Q., & Yim, F. H. K. (2012). Abusive supervision and frontline employees’ service performance. The Service Industries Journal, 32(5), 683–698.
Jiang, W., Gu, Q., & Tang, T.L.-P. (2019). Do victims of supervisor bullying suffer from poor creativity? Social cognitive and social comparison perspectives. Journal of Business Ethics, 157(3), 865–884.
Khan, A. N., Khan, N. A., Bodla, A. A., & Gul, S. (2019). Impact of psychopathy on employee creativity via work engagement and negative socioemotional behavior in public health sector. Personnel Review.
Kim, T.-Y., Cable, D. M., & Kim, S.-P. (2005). Socialization tactics, employee proactivity, and person-organization fit. Journal of Applied Psychology, 90(2), 232.
Lee, J., & Jensen, J. M. (2014). The effects of active constructive and passive corrective leadership on workplace incivility and the mediating role of fairness perceptions. Group & Organization Management, 39(4), 416–443.
Lee, S., Yun, S., & Srivastava, A. (2013). Evidence for a curvilinear relationship between abusive supervision and creativity in South Korea. The leadership quarterly, 24(5), 724–731.
Lian, H., Ferris, D. L., & Brown, D. J. (2012). Does power distance exacerbate or mitigate the effects of abusive supervision? It depends on the outcome. Journal of Applied Psychology, 97(1), 107.
Liu, D., Gong, Y., Zhou, J., & Huang, J.-C. (2017). Human resource systems, employee creativity, and firm innovation: The moderating role of firm ownership. Academy of management journal, 60(3), 1164–1188.
Liu, D., Liao, H., & Loi, R. (2012). The dark side of leadership: A three-level investigation of the cascading effect of abusive supervision on employee creativity. Academy of management journal, 55(5), 1187–1212.
Liu, W., Zhang, P., Liao, J., Hao, P., & Mao, J. (2016). Abusive supervision and employee creativity. Management Decision.
Malik, M. S., Sattar, S., Younas, S., & Nawaz, M. K. (2019). The workplace deviance perspective of employee responses to workplace bullying: The moderating effect of Toxic Leadership and mediating effect of emotional exhaustion. Review of Integrative Business and Economics Research, 8(1), 33–50.
Marsh, H. W., Lüdtke, O., Robitzsch, A., Trautwein, U., Asparouhov, T., Muthén, B., et al. (2009). Doubly-latent models of school contextual effects: Integrating multilevel and structural equation approaches to control measurement and sampling error. Multivariate Behavioral Research, 44(6), 764–802.
Mawritz, M. B., Mayer, D. M., Hoobler, J. M., Wayne, S. J., & Marinova, S. V. (2012). A trickle-down model of abusive supervision. Personnel Psychology, 65(2), 325–357.
Mitchell, M. S., Vogel, R., & Folger, R. (2012). Beyond the consequences to the victim: The impact of abusive supervision on third-party observers (pp. 23–43). Handbook of unethical work behavior: Implications for well-being.
Mitchell, M. S., Vogel, R. M., & Folger, R. (2015). Third parties’ reactions to the abusive supervision of coworkers. Journal of Applied Psychology, 100(4), 1040.
Muthén, B., & Asparouhov, T. (2012). Bayesian structural equation modeling: a more flexible representation of substantive theory. Psychological methods, 17(3), 313.
Ng, T. W., & Feldman, D. C. (2012). A comparison of self-ratings and non-self-report measures of employee creativity. Human Relations, 65(8), 1021–1047.
Nielsen, M. B., & Einarsen, S. (2012). Outcomes of exposure to workplace bullying: A meta-analytic review. Work & Stress, 26(4), 309–332.
O’Reilly, J., Robinson, S. L., Berdahl, J. L., & Banki, S. (2015). Is negative attention better than no attention? The comparative effects of ostracism and harassment at work. Organization Science, 26(3), 774–793.
Ogunfowora, B., Weinhardt, J. M., & Hwang, C. C. (2019). Abusive Supervision Differentiation and Employee Outcomes: The Roles of Envy, Resentment, and Insecure Group Attachment. Journal of Management, 0149206319862024.
Pan, S.-Y., & Lin, K. J. (2018). Who suffers when supervisors are unhappy? The roles of leader–member exchange and abusive supervision. Journal of Business Ethics, 151(3), 799–811.
Park, J. H., & DeFrank, R. S. (2018). The role of proactive personality in the stressor–strain model. International Journal of Stress Management, 25(1), 44.
Parker, S. K., Bindl, U. K., & Strauss, K. (2010). Making things happen: A model of proactive motivation. Journal of Management, 36(4), 827–856.
Parker, S. K., & Sprigg, C. A. (1999). Minimizing strain and maximizing learning: the role of job demands, job control, and proactive personality. Journal of Applied Psychology, 84(6), 925.
Parker, S. K., Wall, T. D., & Cordery, J. L. (2001). Future work design research and practice: Towards an elaborated model of work design. Journal of occupational and organizational psychology, 74(4), 413–440.
Parker, S. K., Williams, H. M., & Turner, N. (2006). Modeling the antecedents of proactive behavior at work. Journal of Applied Psychology, 91(3), 636.
Peng, A. C., & Zeng, W. (2017). Workplace ostracism and deviant and helping behaviors: The moderating role of 360 degree feedback. Journal of Organizational Behavior, 38(6), 833–855.
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879.
Porath, C. L., & Erez, A. (2009). Overlooked but not untouched: How rudeness reduces onlookers’ performance on routine and creative tasks. Organizational Behavior and Human Decision Processes, 109(1), 29–44.
Pradhan, S., Srivastava, A., & Mishra, D. K. (2019). Abusive supervision and knowledge hiding: the mediating role of psychological contract violation and supervisor directed aggression. Journal of Knowledge Management.
Preacher, K. J., & Selig, J. P. (2012). Advantages of Monte Carlo confidence intervals for indirect effects. Communication Methods and Measures, 6(2), 77–98.
Priesemuth, M. (2013). Stand up and speak up: Employees’ prosocial reactions to observed abusive supervision. Business & society, 52(4), 649–665.
Priesemuth, M., Schminke, M., Ambrose, M. L., & Folger, R. (2014). Abusive supervision climate: A multiple-mediation model of its impact on group outcomes. Academy of management journal, 57(5), 1513–1534.
Qiao, Y., Zhang, Z., & Jia, M. (2019). Their Pain, Our Pleasure: How and When Peer Abusive Supervision Leads to Third Parties’ Schadenfreude and Work Engagement. Journal of Business Ethics, 1–17.
Raudenbush, S. W. (2004). HLM 6: Hierarchical linear and nonlinear modeling: Scientific Software International.
Richard, O. C., Boncoeur, O. D., Chen, H., & Ford, D. L. (2018). Supervisor abuse effects on subordinate turnover intentions and subsequent interpersonal aggression: The role of power-distance orientation and perceived human resource support climate. Journal of Business Ethics, 1–15.
Robinson, S. L., O’Reilly, J., & Wang, W. (2013). Invisible at work: An integrated model of workplace ostracism. Journal of Management, 39(1), 203–231.
Rubin, M., Paolini, S., Subašić, E., & Giacomini, A. (2019). A confirmatory study of the relations between workplace sexism, sense of belonging, mental health, and job satisfaction among women in male-dominated industries. Journal of Applied Social Psychology, 49(5), 267–282.
Schneider, B., Yost, A. B., Kropp, A., Kind, C., & Lam, H. (2018). Workforce engagement: What it is, what drives it, and why it matters for organizational performance. Journal of Organizational Behavior, 39(4), 462–480.
Seibert, S. E., Crant, J. M., & Kraimer, M. L. (1999). Proactive personality and career success. Journal of Applied Psychology, 84(3), 416.
Shpigel, B. (2014). 'A classic case of bullying' on the Dolphins, Report Finds. https://www.nytimes.com/2014/02/15/sports/football/investigation-finds-pattern-of-harassment-in-dolphins-locker-room.html.
Sutton, R. I. (2007). The no asshole rule: Building a civilized workplace and surviving one that isn't: Business Plus.
Tepper, B. J. (2000). Consequences of abusive supervision. Academy of Management Journal, 43(2), 178–190.
Tepper, B. J., Moss, S. E., & Duffy, M. K. (2011). Predictors of abusive supervision: Supervisor perceptions of deep-level dissimilarity, relationship conflict, and subordinate performance. Academy of management journal, 54(2), 279–294.
Thompson, J. A. (2005). Proactive personality and job performance: A social capital perspective. Journal of Applied Psychology, 90(5), 1011.
Trevino, L. K., Hartman, L. P., & Brown, M. (2000). Moral person and moral manager: How executives develop a reputation for ethical leadership. California management review, 42(4), 128–142.
Tu, M.-H., Bono, J. E., Shum, C., & LaMontagne, L. (2018). Breaking the cycle: The effects of role model performance and ideal leadership self-concepts on abusive supervision spillover. Journal of Applied Psychology, 103(7), 689.
Tucker, S., Turner, N., Barling, J., & McEvoy, M. (2010). Transformational leadership and childrens’ aggression in team settings: A short-term longitudinal study. The leadership quarterly, 21(3), 389–399.
Tullia, T. L. (2017). Capitalizing on orthodox masculinity: the NFL, capitalism, and the Pedagogy of becoming'controlled fury' Doctoral disertation, Texas Woman's University, http://hdl.handle.net/11274/9337.
Walasek, L., Matthews, W. J., & Rakow, T. (2015). The need to belong and the value of belongings: Does ostracism change the subjective value of personal possessions? Journal of Behavioral and Experimental Economics, 58, 195–204.
White, R. W. (1959). Motivation reconsidered: The concept of competence. Psychological Review, 66(5), 297.
Williams, K. D. (2007). Ostracism: The kiss of social death. Social and Personality Psychology Compass, 1(1), 236–247.
Wu, L. Z., Yim, F. H., & k., Kwan, H. K., & Zhang, X. (2012). Coping with workplace ostracism: The roles of ingratiation and political skill in employee psychological distress. Journal of Management Studies, 49(1), 178–199.
Xu, E., Huang, X., Jia, R., Xu, J., Liu, W., Graham, L., et al. (2020). The “Evil Pleasure”: Abusive Supervision and Third-Party Observers’ Malicious Reactions Toward Victims. Organization Science.
Xu, E., Huang, X., Lam, C. K., & Miao, Q. (2012). Abusive supervision and work behaviors: The mediating role of LMX. Journal of Organizational Behavior, 33(4), 531–543.
Zhang, H., Kwan, H. K., Zhang, X., & Wu, L.-Z. (2014). High core self-evaluators maintain creativity: A motivational model of abusive supervision. Journal of Management, 40(4), 1151–1174.
Zhang, Y., & Liao, Z. (2015). Consequences of abusive supervision: A meta-analytic review. Asia Pacific Journal of Management, 32(4), 959–987.
Zhao, H., Peng, Z., & Sheard, G. (2013). Workplace ostracism and hospitality employees’ counterproductive work behaviors: The joint moderating effects of proactive personality and political skill. International Journal of Hospitality Management, 33, 219–227.
Zheng, X., & Liu, X. (2017). The buffering effect of mindfulness on abusive supervision and creative performance: a social cognitive framework. Frontiers in psychology, 8, 1588.
Zhou, J., & Shalley, C. E. (2003). Research on employee creativity: A critical review and directions for future research.
Zoghbi-Manrique-de-Lara, P., & Suárez-Acosta, M. A. (2014). Employees’ reactions to peers’ unfair treatment by supervisors: The role of ethical leadership. Journal of Business Ethics, 122(4), 537–549.
Funding
This research was supported by National Natural Science Foundation of China (ID: 71672155), Natural Science Foundation of Fujian Province (ID: 2020J01032) and Program for New Century Excellent Talents in China Fujian Province University for the first author.
Author information
Authors and Affiliations
Corresponding author
Ethics declarations
Conflict of interest
The authors declare that they have no conflicts of interest.
Ethical Standards
All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Helsinki Declaration and its later amendments or comparable ethical standards.
Informed Consent
Informed consent was obtained from all individual participants involved in the study. Additional informed consent was obtained from all individual participants for whom identifying information is included in the paper.
Additional information
Publisher's Note
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
The original version of this article was revised: In the initial online publication the funding information was missing. The original article has been corrected.
Rights and permissions
About this article
Cite this article
Bai, Y., Lu, L. & Lin-Schilstra, L. Auxiliaries to Abusive Supervisors: The Spillover Effects of Peer Mistreatment on Employee Performance. J Bus Ethics 178, 219–237 (2022). https://doi.org/10.1007/s10551-021-04768-6
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s10551-021-04768-6