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End users’ trust in data repositories: definition and influences on trust development

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Abstract

While repositories’ efforts to build trustworthy digital repositories (TDRs) led to the establishment of ISO standards, much less research has been done regarding the user’s side, despite calls for an understanding of users’ trust of TDRs. In order to learn about users’ perspectives on trust in digital repositories, the present study investigated users’ definitions of trust and factors that influence users’ trust development, particularly addressing the users of three data repositories in the United States. A total of 19 participants were interviewed in this study. The results of this study indicate that users’ definition of trust is largely based on a lack of deception, when it comes down to the specific context of data repositories. Regarding factors influencing the development of users’ trust in repositories, organizational attributes, user communities (recommendations and frequent use), past experiences, repository processes (documentation, data cleaning, and quality checking), and users’ perception of the repository roles were identified.

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Notes

  1. ICPSR: http://www.icpsr.umich.edu/icpsrweb/ICPSR/biblio/resources?collection=DATA; Roper Center: www.ropercenter.uconn.edu/research/research_bibliography.html#.TxyOx0qQ07A.

  2. The DataVerse network: http://thedata.org/book/about-project.

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Acknowledgments

I would like to give special thanks to Professor Barbara Wildemuth at the University of North Carolina at Chapel Hill, School of Information and Library Science, for her assistance with this study.

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  1. School of Information and Library Science, University of North Carolina at Chapel Hill, 216 Lenoir Drive CB #3360, 100 Manning Hall, Chapel Hill, NC, 27599-3360, USA

    Ayoung Yoon

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  1. Ayoung Yoon
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Correspondence to Ayoung Yoon.

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Yoon, A. End users’ trust in data repositories: definition and influences on trust development. Arch Sci 14, 17–34 (2014). https://doi.org/10.1007/s10502-013-9207-8

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