Emotional labor:Development and validation of the Dutch Questionnaire on Emotional Labor (D-QEL)
In this study emotional labor is defined as intentional, internal processes which create or maintain a state of dissonance. This paper describes the development and the subsequent validation of the Dutch Questionnaire on Emotional Labor (D-QEL) as tested on samples of 365 teachers in mathematics and 334 nurses in the Netherlands. The D-QEL is a 13 item self-report questionnaire that measures four facets of emotional display in the workplace, including surface acting, deep acting, surface acting hiding and emotional consonance. Estimates of the internal consistency ranged from .61 to .85. Confirmatory factor analysis provided support for the existence of four separate subscales. Evidence was also provided for convergent, discriminant and criterion validity.
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Gérard Näring en André Brouwers zijn als universitair docent verbonden aan de Faculteit Psychologie van de Open Universiteit Nederland. Mariette Briët isdaar nu student onderzoeksmaster en Annemarie van Droffelaar schreef er haar doctoraalscriptie.
Correspondentie adres: Dr. G. Näring, Open Universiteit Nederland, Postbus 9103, 6500 HD Nijmegen.
Onderzoekers kunnen (na melding) de D-QEL gebruiken voor onderzoek als zij de scores ter beschikking stellen van de auteurs voor verdere validering en normering.
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Briët, M., Näring, G., Brouwers, A. et al. Emotional labor: ontwikkeling en validering van de Dutch Questionnaire on Emotional Labor(D-QEL). PSEG 33, 221–229 (2005). https://doi.org/10.1007/BF03071091
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DOI: https://doi.org/10.1007/BF03071091