Abstract
One of the central problems in the performance of emotional labor at work revolves around how workers balance the needs of the job with those of the self. Drawing on data collected through participant observation and from in-depth, loosely structured interviews with nine clinic employees, this study analyzes how one group of abortion clinic workers negotiated the difficulties associated with emotional labor in ways that allowed them to achieve this balance. More specifically, we examine the interactive processes by which workers categorized patients into distinct types and developed specific strategies, along a continuum from investment to detachment, that enabled them to cope effectively with each type of patient. The implications of these strategies for understanding the connections between self, emotion, and authenticity are also discussed.
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Michelle Wolkomir is an Associate Professor of Sociology and Co-Director of Gender Studies at Centenary College. Recent publications include Be not deceived: The sacred and sexual struggles of gay and ex-gay Christian men, which received the 2006 ASA Distinguished Book Award in Sexualities, and “Giving it up to God: Negotiating femininity in support groups for wives of ex-gay Christian men” in Gender & Society.
Jennifer Powers received her Master of Public Policy degree from George Washington University in May 2006. Her research interests focus on the intersection of disadvantaged groups, particularly women, and healthcare. She is currently working for Public Strategies, Inc.
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Wolkomir, M., Powers, J. Helping Women and Protecting the Self: The Challenge of Emotional Labor in an Abortion Clinic. Qual Sociol 30, 153–169 (2007). https://doi.org/10.1007/s11133-006-9056-3
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DOI: https://doi.org/10.1007/s11133-006-9056-3