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Benchmarking — Theory and Practice

  • Book
  • © 1995

Overview

Editors:
  1. Asbjørn Rolstadås

    1. Faculty of Mechanical Engineering, Norwegian Institute of Technology, University of Trondheim, Trondheim, Norway

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Part of the book series: IFIP Advances in Information and Communication Technology (IFIPAICT)

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Table of contents (43 chapters)

  1. Front Matter

    Pages i-x
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  2. Management Issues

    1. Front Matter

      Pages 1-1
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    2. The Rank Xerox Experience: Benchmarking Ten Years On

      • R. Cross, A. Iqbal
      Pages 3-10

    3. The Extended Enterprise — A Context for Benchmarking

      • J. Browne, P. J. Sackett, J. C. Wortmann
      Pages 11-21

    4. The Role of Competency Questions in Enterprise Engineering

      • Michael Grüninger, Mark S. Fox
      Pages 22-31

    5. Developing performance networks to improve the benchmarking process — Action Research for Productivity Improvement

      • Thomas A. Hansen, Jens O. Riis
      Pages 32-41

    6. Benchmarking-The neglected element in total quality management

      • F. W. Swift, T. Gallwey, J. A. Swift
      Pages 42-50

    7. The role of Benchmarking in the Management of Change process Some reflections from the TIME GUIDE project

      • J. Colom, R. Smeds, S. Kleinhans, G. Doumeingts, M. Bitton
      Pages 51-62

    8. Benchmarking the Investment Process of New Technology

      • I. Persson
      Pages 63-67

    9. Free Trade and Ecology — Benchmarking as a Method Towards a Sustainable Future

      • A.-P. Hameri, E. Eloranta
      Pages 68-76

    10. From Uncertainty to Controllability, Learning and Innovation

      • Jan Holmström, Karri Kosonen
      Pages 77-84

  3. Applications

    1. Front Matter

      Pages 85-85
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    2. Benchmarking..........to be the Best!

      • Bill Baker
      Pages 87-92

    3. Internal Benchmarking: Identifying Best Practices Within a Global Enterprise

      • Steve Crom
      Pages 93-104

    4. Benchmarking in Norwegian Industry and Relationship Benchmarking

      • Bjørn Andersen
      Pages 105-109

    5. Technological Benchmarking: A Case Study in Product Development by a Small Manufacturer

      • W. P. Lewis, A. E. Samuel
      Pages 110-119

    6. Benchmarking for implementing a new product strategy

      • P. G. Pettersen
      Pages 120-125

    7. Benchmarking of Tandberg Data against EFQM’s (The European Foundation for Quality Management) Assessment Model

      • Colin Jeneson
      Pages 126-138

    8. Benchmarking at Bang & Olufsen A/S

      • J. Bräuner
      Pages 139-144

    9. Strategic Performance of the Production System in a Machine- Tool Building Company

      • J. M. Goenaga, C. Goikoetxea
      Pages 145-149
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Keywords

About this book

Lecturers and researchers in the areas of industrial engineering, quality management and business development, and middle and higher management in business or technology- oriented positions, will find this book invaluable.

Editors and Affiliations

  • Faculty of Mechanical Engineering, Norwegian Institute of Technology, University of Trondheim, Trondheim, Norway

    Asbjørn Rolstadås

Bibliographic Information

  • Book Title: Benchmarking — Theory and Practice

  • Editors: Asbjørn Rolstadås

  • Series Title: IFIP Advances in Information and Communication Technology

  • DOI: https://doi.org/10.1007/978-0-387-34847-6

  • Publisher: Springer New York, NY

  • eBook Packages: Springer Book Archive

  • Copyright Information: IFIP International Federation for Information Processing 1995

  • Hardcover ISBN: 978-0-412-62680-7Published: 31 January 1995

  • Softcover ISBN: 978-1-4757-4595-5Published: 26 April 2013

  • eBook ISBN: 978-0-387-34847-6Published: 05 June 2013

  • Series ISSN: 1868-4238

  • Series E-ISSN: 1868-422X

  • Edition Number: 1

  • Number of Pages: X, 398

  • Topics: Mechanical Engineering, Operations Management

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