Abstract
This paper proposes an efficient customer relationship management model based on technological convergence of emerging next generation networks, such as interactive digital television and network multimedia systems. The proposed research approach is exploited in tourism sector for effective destination management, enabling for personalized e-marketing strategies and facilitating marketers to accomplish optimum marketing data analysis. The proposed research approach is evaluated for its applicability and usefulness by interviewing a sample of Destination Marketing Organization managers. The findings of this research provide useful practical implications.
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N. Trihas is with the Department of Business Administration, Technological Educational Institute of Crete, Agios Nikolaos, 72100, Crete, Greece (e-mail: ntrihas@staff.teicrete.gr).
G. Mastorakis is with the Department of Business Administration, Technological Educational Institute of Crete, Agios Nikolaos, 72100, Crete, Greece (phone: +306972434829, e-mail: gmastorakis@staff.teicrete.gr).
E. Perakakis is with the Department of Business Administration, Technological Educational Institute of Crete, Agios Nikolaos, 72100, Crete, Greece (e-mail: mperakakis@staff.teicrete.gr).
I. Kopanakis is with the Department of Business Administration, Technological Educational Institute of Crete, Agios Nikolaos, 72100, Crete, Greece (e-mail: kopanakis@staff.teicrete.gr).
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Trihas, N., Mastorakis, G., Perakakis, E. et al. Efficient e-Marketing in Tourism through a Novel Customer Relationship Management Model. GSTF J Bus Rev 3, 7 (2013). https://doi.org/10.7603/s40706-013-0007-1
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DOI: https://doi.org/10.7603/s40706-013-0007-1