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Is Police Integrity an Important Predictor of Citizen Satisfaction in Police in Post-colonial Emerging Democracies? The Case of India

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Abstract

The focus of this study is to examine citizen satisfaction with the police. Specifically, the authors aim to understand the factors that determine citizen satisfaction with police services in India, a former English colony and a relatively new republic that has achieved a significant economic development in recent decades. Findings from analysis of a convenience sample (N = 845) obtained from four Northern states in India suggest that perceived procedural fairness, fear of crime, and age of the respondents predict satisfaction with police services. Moreover, perceived professionalism of police officers is found to increase their perceived procedural fairness.

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Authors and Affiliations

  1. School of Criminal Justice, Michigan State University, 560 Baker Hall, 655 Auditorium Road, East Lansing, MI, 48824, USA

    Mahesh K. Nalla

  2. School of Criminal Justice and Environmental Science and Policy Program, Michigan State University, 655 Auditorium Road, East Lansing, MI, 48824, USA

    Joseph A. Hamm

  3. Department of Public Justice, State University of New York at Oswego, 446 Mahar Hall, Oswego, NY, 13126, USA

    Seung Yeop Paek

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  1. Mahesh K. Nalla
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Correspondence to Mahesh K. Nalla.

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Partial support for the study came from the Center for Advanced Study of International Development (CASID) at Michigan State University.

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The authors declare that there are no conflicts of interest.

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All procedures performed in studies involving human participants were in accordance with the ethical standards of the institutional and/or national research committee and with the 1964 Helsinki Declaration and its later amendments or comparable ethical standards.

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Informed consent was obtained from all individual participants included in the study.

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Nalla, M.K., Hamm, J. & Paek, S. Is Police Integrity an Important Predictor of Citizen Satisfaction in Police in Post-colonial Emerging Democracies? The Case of India. Asian Criminology 13, 19–34 (2018). https://doi.org/10.1007/s11417-017-9254-9

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  • DOI: https://doi.org/10.1007/s11417-017-9254-9

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