Abstract
Provision of social service is one of the most significant roles of the police. A review of the related literature in policing seems to reveal that empowerment holds significance for frontline officers who are largely responsible for social service delivery. This study examines the possible relationships between police social service role strain (PSSRS) and police social service psychological empowerment (PSSPE) among frontline police officers in China. This study adopts a two-phase (quantitative and qualitative approaches) sequential explanatory design. In the first phase, a questionnaire is used to collect data from a sample of 200 frontline community patrol officers in Shenzhen Public Security Bureau, China. After conducting the quantitative analysis, the author uses in-depth interviews to explore the nature of PSSRS and PSSPE from 12 selected interviewees’ insights. According to the results of the survey and in-depth interviews, the participants report a comparatively high level of PSSRS and a low level of PSSPE. It has been found that there are significantly negative correlations between PSSRS and PSSPE in the Chinese police organization. The Chinese police force is suggested to provide effective interventions for individual experience of psychological empowerment by continuously committing to the organizational philosophy of community policing in response to the PSSRS among frontline police officers.
Access this article
We’re sorry, something doesn't seem to be working properly.
Please try refreshing the page. If that doesn't work, please contact support so we can address the problem.
Similar content being viewed by others
References
Appelbaum, S. H., & Honeggar, K. (1998). Empowerment: a contrasting overview of organizations in general and nursing in particular—an examination of organizational factors, managerial behaviors, job design, and structural power. Empowerment in Organizations, 6(2), 29–50.
Bandura, A. (1986). Social foundations of thought and action: a social-cognitive view. Englewood Cliffs, NJ: Prentice Hall.
Brown, J. M., & Campbell, E. A. (1990). Sources of occupational stress in the police. Work and Stress, 4, 305–318.
Conger, J., & Kanungo, R. (1988). The empowerment process. Integrating theory and practice Academy of Management Review, 13(3), 471–482.
Cox, S. M. (1996). Police: practices, perspectives, problems. Boston: Allyn and Bacon.
Cullen, F., Link, B., Wolfe, N., & Frank, J. (1985). The social dimensions of correctional officer stress. Justice Quarterly, 2, 505–532.
Dai, M. Y. (2008). Policing in the People’s Republic of China: a review of recent literature. Crime Law Soc Change, 50, 211–227.
Dempsey, J. S. (1999). An introduction to policing (2nd ed.). Belmont: West/Wadsworth Publishing.
DiTecco, D., Cwitco, G., Arsenault, A., & Andre, M. (1992). Operator stress and monitoring practices. Applied Ergonomics, 23, 29–34.
Ford, J.K. (2002). Organizational change and development: fundamental principles, core dilemmas, and leadership challenges in the move toward a community policing strategy. In M. Morash and J. K. Ford (Eds.). The move to community policing: making change happen (pp. 126-149). Sage Publications.
Goldstein, H. (1990). Problem-oriented policing. New York: McGraw-Hill.
Goode, W. J. (1960). A theory of role strain. American Sociological Review, 25, 483–496.
Greene, J. R., & Klocars, C. B. (1991). What police do. In C. Klockars & S. Mastrofski (Eds.), Thinking about police: contemporary readings. New York: McGraw-Hill.
Hickman, M., & Reaves, B. (2001). Local police departments, 1999. Washington: U.S. Bureau of Justice Statistics.
Jiang, J., Xu, Y., & Deng, Z. (2005). The relationship between job strain and job stress. Chinese Mental Health Journal, 3, 207.
Kanter, R. M. (1977). Men and women of the corporation. New York: Basic Books.
Kanter, R. M. (1993). Men and women of the corporation (2nd ed.). New York: Basic Books.
Laschinger, H. K., Finegan, J., & Shamian, J. (2001a). The impact of workplace empowerment and organizational trust on staff nurses’ work satisfaction and organizational commitment. Health Care Management Review, 23, 7–23.
Laschinger, H. K., Finegan, J., Shamian, J., & Wilk, P. (2001b). Impact of structural and psychological empowerment on job strain in nursing work settings: expanding Kanter’s model. Journal of Nursing Administration, 31(5), 260–272.
Magenau, J., & Hunt, R. (1996). Police unions and the police role. Human Relations, 49(10), 1315–43.
Marks, S. R. (1977). Multiple roles and role strain: some notes on human energy, time and commitment. American Sociological Review, 42(l), 921–936.
Morash, M., & Ford, J. K. (2002). The move to community policing: making change happen. Thousand Oaks: Sage Publications.
Oliver, W. M. (2004). Community-oriented policing: a systemic approach to policing (3rd ed.). Upper Saddle River: Prentice Hall.
Palmiotto, M. (1999). Community policing: a policing strategy for the 21st century. Gaithersburg: Aspen.
Paul, P. (2001). Reading about ‘community (oriented) policing’ and police models. Policing, 24(4), 470–496.
Pearlin, L. I., & Schooler, C. (1978). The structure of coping. Journal Health & Social Behavior, 18, 2–21.
Purpura, P. P. (2001). Police and community: concepts and cases. Boston: Allyn and Bacon.
Reid, S. (2001). Criminal justice. Cincinnati: Atomic Dog Publishing.
Reiter, M. S. (1999). Empowerment policing. FBI Law Enforcement Bulletin, 68, 7–11.
Ripley, R. E., & Ripley, M. J. (1992). Empowerment, the cornerstone of quality: empowering management in innovative organisations in the 1990’s. Management Decision, 30(4), 20–43.
Roberg, R. R., & Kuykendall, J. L. (1990). Police organization and management: behavior, theory, and processes. Pacific Grove: Brooks/Cole.
Roberg, R. R., Novak, K. J., & Cordner, G. W. (2009). Police & society (4th ed.). New York: Oxford University Press.
Rosenbaum, D. P. (1994). The challenge of community policing: testing the promises. Thousand Oaks: Sage Publications.
Schmalleger, F., & Worrall, J. L. (2010). Policing today. Upper Saddle River: Pearson/Prentice Hall.
Sina News Center. (2005, March 24). The Investigation of the Public Security Bureau Reform: Replacing the Name of the Public Security Bureau with Jingchashu. Retrieved March 23, 2010, from http://news.sina.com.cn/c/2005-03-24/15445454563s.shtml.
Spreitzer, G. M. (1995a). Individual empowerment in the workplace: dimensions, measurement, and validation. Academy of Management Joumnl, 38, 1442–1465.
Spreitzer, G. M. (1995b). A model of intrapersonal empowerment in the workplace. American Journal of Community Psychology, 23(5), 601–629.
Spreitzer, G. M. (1996). Social structural levers for workplace empowerment. Academy of Management Journal, 39(2), 483–504.
Spreitzer, G. H. (1997). Toward a common ground in defining empowerment. Research in Organizational Change and Development, 10, 31–62.
Sun, Y. (2007). An investigation on police job strain. Legal System and Society, 7, 687.
Thomas, K., & Velthouse, B. (1990). Cognitive elements of empowerment: an ‘interpretive’ model of intrinsic task motivation. Academy of Management Review, 15, 666–681.
Toch, H. (2002). Stress in policing. Washington, DC: American Psychological Association.
Trojanowicz, R. C., & Bucqueroux, B. (1990). Community policing: a contemporary perspective. Cincinnati: Anderson Pub. Co.
Walker, S., & Katz, C. M. (2008). The police in America: an introduction (6th ed.). Boston: McGraw Hill.
Wall, T. D., Cordery, J. L., & Clegg, C. W. (2002). Empowerment, performance and operational uncertainty: a theoretical integration. Applied Psychology: An International Review, 51, 146–169.
Wang, X. H., & Wong, S. W. (2012). Police social service work in China: community policing with Chinese characteristics. Asia Pacific Journal of Police & Criminal Justice, 9(1), 34–54.
Winegar, S. (2003). Motivation in the workplace: an examination of psychological empowerment of police officers in Oregon. Unpublished Dissertation, PSU, Portland. C. Tracy.
Wong, K. C. (2009). Chinese policing: history and reform. New York: Peter Lang.
Wuestewald, T., & Steinheider, B. (2006). Shared leadership: can empowerment work in police organizations? The Police Chief, 73, 48–55.
Zhou, X. J. (2005). The research on police job strain and coping. Policing Studies, 2, 67–71.
Acknowledgments
This research is supported by the Higher Education Innovation Team Building Project of Chongqing City (KJTD201301), China.
Author information
Authors and Affiliations
Corresponding author
Rights and permissions
About this article
Cite this article
Wang, X. Psychological Empowerment of Frontline Police Officers in Response to Social Service Role Strain in China. Asian Criminology 10, 209–229 (2015). https://doi.org/10.1007/s11417-015-9210-5
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s11417-015-9210-5