Abstract
When exploring the interactions between e-shopping and store-shopping, most empirical studies regarded shopping as a transaction, but did not consider internet use in other stages of the shopping process, which has transportation implications. Few studies have conducted comparative analyses between different types of products. Using 952 internet users in two cities in Northern California, this study explores the interactions in the shopping process for two types of products: search goods and experience goods. We find that for internet buyers, clothing is more likely than books to be associated with store visiting for both information search and product trial. Online pre-purchase behaviors were more likely to facilitate cross-channel shopping than those at a store. A comparison with an earlier study shows more similarities than differences between the two studies, suggesting a certain amount of spatio-temporal generalizability of relationships.
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Acknowledgments
Data collection was funded by the University of California Transportation Center, with additional analysis subsequently funded by the University of California, Davis (UC Davis) Sustainable Transportation Center. We are grateful for the helpful input provided by Susan Handy on the survey design and administration, and to the numerous UC Davis students and associates who pretested the survey and offered valuable feedback. In addition to previous collaborators cited in the text, we also acknowledge with appreciation the able assistance of Tara Puzin in collecting and organizing census statistics on the study areas. This study was partially supported by the National Natural Science Foundation of China (#41571146).
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Zhai, Q., Cao, X., Mokhtarian, P.L. et al. The interactions between e-shopping and store shopping in the shopping process for search goods and experience goods. Transportation 44, 885–904 (2017). https://doi.org/10.1007/s11116-016-9683-9
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DOI: https://doi.org/10.1007/s11116-016-9683-9