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Universidad de Chile: self-assessment and its effects on university’s management

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Abstract

This paper presents a brief approach to the results of a case study of a university within the Chilean higher education system, focusing on the effects of self-assessment on the university’s management of undergraduate and postgraduate programs from 2011 to 2014. The research hypothesis is that the university’s management, as a dependent variable, is impacted by self-assessment. The data gathering process was structured in three methodological steps: Step 1 considered the consistency analysis to evaluate the use of managerial language and visualize any consequences of planning documents after self-assessment. Step 2 involved the elaboration of a semi-structured interview that was applied to a sample of 12 key informants with the objective of encouraging qualitative categorization regarding the self-evaluation process and its effects. Step 3 entailed the construction of a questionnaire that would allow for a quantitative description. Several impacts have been reported analyzing the results from three main perspectives: organizational learning, cultural shift, and university and stakeholders.

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Notes

  1. These definitions are part of the conceptual framework presented for this research, but are mentioned in Table 1.

  2. Unidad de Autoevaluación, Acreditación y Calidad (UAAC) is the unit in charge of coordinating and supervising self-assessment and accreditation processes that aim to improve the academic unit’s management, as well as academic programs according to the strategic guidelines and institutional development project established by the Universidad de Chile.

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Authors and Affiliations

  1. Escuela de Ingeniería Industrial, Universidad Diego Portales, Vergara 432, Santiago, Chile

    Carolina Busco

  2. Unidad de Autoevaluación, Acreditación y Calidad, Universidad de Chile, Diagonal Paraguay 265, Santiago, Chile

    Cecilia Dooner & Andrés d’Alencon

Authors
  1. Carolina Busco
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  2. Cecilia Dooner
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  3. Andrés d’Alencon
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Corresponding authors

Correspondence to Carolina Busco, Cecilia Dooner or Andrés d’Alencon.

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Busco, C., Dooner, C. & d’Alencon, A. Universidad de Chile: self-assessment and its effects on university’s management. High Educ 75, 431–447 (2018). https://doi.org/10.1007/s10734-017-0148-7

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  • DOI: https://doi.org/10.1007/s10734-017-0148-7

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