Abstract
The accession and implementation of new generation free trade agreements bring numerous opportunities as well as challenges to Viet Nam, regarding trade, labor and investment. The increasing number of workers abroad puts a pressure on Vietnamese government to support them in new working cultures and environments. The application of chatbot, which has been known to help certain vulnerable groups such as patients, women and migrants could be one of the tools to support Vietnamese migrant workers by providing immediate information, network connection and consultation. Analyzing the results of the qualitative interviews with 11 migrant workers and the group discussion with two sections from three public social media groups and three active informants, the article argues that migrant workers as a vulnerable group who are supposed to be promising users of chatbot due to their great demand and needs, may have a complicated form of trust and expectation in chatbot.
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Schnettler et al. (2017) cited the German version of Latour. The original term was described in French as “hybrides afin de recomposer le lien social et d’accroître encore son échelle” in the original book “Nous n'avons jamais été modernes: Essai d'anthropologie symétrique”, published in 1991.
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To ensure ethical research conduct, personal information of the informants participating into the interviews are not presented. Discussions on Facebook groups are on voluntary basis with full explanation about that the research will be published. The authors also acknowledge that the content discussed about chatbot on Facebook groups are of completely no harm to informants with Vietnamese cultural background. Still, to avoid any impact on the life of the informants in the future, the names of the Facebook groups are also not provided.
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Phan, Q., Tseng, CC., Thi Hoai Le , T. et al. The application of chatbot on Vietnamese misgrant workers’ right protection in the implementation of new generation free trade agreements (FTAS). AI & Soc 38, 1771–1783 (2023). https://doi.org/10.1007/s00146-022-01416-z
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DOI: https://doi.org/10.1007/s00146-022-01416-z