Skip to main content
SpringerLink
Log in

The Heart of Clinical Relationships: Doctor–Patient Communication in Rheumatology

  • Chapter
Psychosocial Factors in Arthritis

  • 1319 Accesses

Abstract

What makes for the best clinical relationships in rheumatology? This chapter examines what is currently known about doctor–patient communication in rheumatology, drawing on examples from anthropological research to illustrate the successes and tensions of communication between rheumatologists and patients. The challenges of doctor–patient communication are analyzed drawing on the literature to examine differing role expectations, the external constraints on clinical appointments, and the vulnerability of patients while balancing this with the clinical work rheumatologists need to complete in appointments. Ultimately the chapter argues that communicative competence is needed to balance clinical competence.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Log in via an institution
Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 84.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 179.00
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book
USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

References

  • Agrawal, H., Hay, M. C., Volkmann, E. R., Maranian, P., Khanna, D., & Furst, D. E. (2012). Satisfaction and access to clinical care in a rheumatology clinic at a large urban medical center. Journal of Clinical Rheumatology, 18(4), 209–211. doi:10.1097/RHU.0b013e318259aa1b.

    PubMed  Google Scholar 

  • Ainsworth-Vaughn, N. (1998). Claiming power in doctor-patient talk (p. 224). Oxford, UK: Oxford University Press.

    Google Scholar 

  • Arbuthnott, A., & Sharpe, D. (2009). The effect of physician-patient collaboration on patient adherence in non-psychiatric medicine. Patient Education and Counseling, 77(1), 60–67. doi:10.1016/j.pec.2009.03.022.

    Article  PubMed  Google Scholar 

  • Badley, E. M., & Davis, A. M. (2012). Meeting the challenge of the ageing of the population: Issues in access to specialist care for arthritis. Best Practice and Research. Clinical Rheumatology, 26(5), 599–609. doi:10.1016/j.berh.2012.09.002.

    Article  PubMed  Google Scholar 

  • Beach, M. C., Price, E. G., Gary, T. L., Robinson, K. A., Gozu, A., Palacio, A., … Cooper, L. A. (2005). Cultural competency: A systematic review of health care provider educational interventions. Medical Care, 43(4), 356–373.

    Google Scholar 

  • Bell, R. A., Kravitz, R. L., Thom, D., & Krupat, E. (2002). Unmet expectations for care and the patient-physician relationship. Journal of General Internal Medicine, 17, 817–824.

    Article  PubMed Central  PubMed  Google Scholar 

  • Berrios-Rivera, J. P., Jr., Street, R. L., Popa-Lisseanu, M. G. G., Kallen, M. A., Richardson, M. N., Janssen, N. M., … Suarez-Almazor, M. E. (2006). Trust in physicians and elements of the medical interaction in patients with rheumatoid arthritis and systemic lupus erythematosus. Arthritis Care & Research, 55(3), 385–393.

    Google Scholar 

  • Browning, D. (2002). “To Show Our Humanness–Relational and Communicative Competence in Pediatric Pallative Care.” Bioethics Forum, 18(3/4), 23–28.Charmaz, K. C. (1993). Good days, bad days: The self in chronic illness and time. New Brunswick, NJ: Rutgers University Press. Retrieved from http://books.google.com/books?id=8CYzSaI4oUQC&pg=PP5&dq=on+the+experience+of+time&sig=LSqYyrf3_or2IfGufMO24JG3m1A#PPP5,M1

  • Chomsky, N. (1965). The aspects of the theory of syntax. Cambridge, MA: MIT Press.

    Google Scholar 

  • Csordas, T. (1990). Embodiment as a paradigm for anthropology. Ethos, 18(1), 5–47.

    Article  Google Scholar 

  • Daltroy, L. H. (1993). Doctor-patient communication in rheumatological disorders. Baillière’s Clinical Rheumatology, 7(2), 221–239. doi:10.1016/S0950-3579(05)80087-1.

    Article  CAS  PubMed  Google Scholar 

  • Deal, C. L., Hooker, R., Harrington, T., Birnbaum, N., Hogan, P., Bouchery, E., … Barr, W. (2007). The United States rheumatology workforce: Supply and demand, 2005–2025. Arthritis and Rheumatism, 56(3), 722–729. doi:10.1002/art.22437.

    Google Scholar 

  • Deluarier, A., Bernatsky, S., Baron, M., Légaré, J., & Feldman, D. (2012). Wait times for rheumatology consultation: Is rheumatoid arthritis prioritized? Journal of Clinical Rheumatology, 18(7), 341–344. doi:10.1097/RHU.0b013e31826d6408.

    Article  Google Scholar 

  • Desjarlais, R., & Jason Throop, C. (2011). Phenomenological approaches in anthropology. Annual Review of Anthropology, 40(1), 87–102. doi:10.1146/annurev-anthro-092010-153345.

    Article  Google Scholar 

  • Diaz, J. A., Griffith, R. A., Ng, J. J., Reinert, S. E., Friedmann, P. D., & Moulton, A. W. (2002). Patients’ use of the internet for medical information. Journal of General Internal Medicine, 17(3), 180–185.

    Article  PubMed Central  PubMed  Google Scholar 

  • Dumit, J. (2012). Drugs for life: How pharmaceutical companies define our health (p. 262). Durham, NC: Duke University Press.

    Book  Google Scholar 

  • Edwards, R. R., Cahalan, C., Mensing, G., Smith, M., & Haythornthwaite, J. A. (2011). Pain, catastrophizing, and depression in the rheumatic diseases. Nature Reviews. Rheumatology, 7, 216–224. doi:10.1038/nrrheum.2011.66.

    Article  CAS  PubMed  Google Scholar 

  • Fanu, M. D., & Le, J. (1999). The rise and fall of modern medicine (p. 426). New York, NY: Carroll and Graf.

    Google Scholar 

  • Foley, K. (2005). Vital signs: Rheumatologists worked nearly 47 clinical hours per week in 2003. Rheumatology News, 4(2), 1.

    Google Scholar 

  • Fox, S. (2006). Online health search 2006. Washington, DC: Pew Internet and American Life Project.

    Google Scholar 

  • Fox, S., & Duggan, M. (2013). Health online 2013. Health, 1–55. Retrieved from http://www.pewinternet.org/~/media//Files/Reports/PIP_HealthOnline.pdf

  • Fox, S., & Rainie, L. (2014). The Web at 25 in the U.S. The Pew Research Center, 1–41. Retrieved from http://www.pewinternet.org/2014/02/25/the-web-at-25-in-the-u-s

  • Giddens, A. (1991). Modernity and self-identity: Self and society in the late modern age (p. 264). Stanford, CA: Stanford University Press.

    Google Scholar 

  • Gillis, J. Z., Yazdany, J., Trupin, L., Julian, L., Panopalis, P., Criswell, L. A, … Yelin, E. (2007). Medicaid and access to care among persons with systemic lupus erythematosus. Arthritis and Rheumatism, 57(4), 601–607. doi:10.1002/art.22671.

    Google Scholar 

  • Gillotti, C., Thompson, T., & McNeilis, K. (2002). Communicative competence in the delivery of bad news. Social Science and Medicine, 54(7), 1011–1023.

    Article  PubMed  Google Scholar 

  • Good, B. J. (1994). Medicine, rationality, and experience: An anthropological perspective. Lewis Henry Morgan lecture series. Cambridge, MA: Cambridge University Press.

    Google Scholar 

  • Good, M. J. D. (1995). American medicine: The quest for competence. Berkeley: University of California Press.

    Book  Google Scholar 

  • Good, B., & Delvecchio Good, M.-J. (1993). “Learning medicine”: The constructing of medical knowledge at Harvard Medical School. In S. Lindenbaum & M. Lock (Eds.), Knowledge, power, and practice (pp. 81–107). Berkeley: University of California.

    Google Scholar 

  • Gregg, J., & Saha, S. (2007). Communicative competence: A framework for understanding language barriers in health care. Journal of General Internal Medicine, 22(Suppl 2), 368–370. doi:10.1007/s11606-007-0364-4.

    Article  PubMed Central  PubMed  Google Scholar 

  • Groopman, J. (2003). Anatomy of hope: How people prevail in the face of illness. New York, NY: Random House.

    Google Scholar 

  • Haakana, M. (2001). Laughter as a patient’s resource: Dealing with delicate aspects of medical interaction. Text—Interdisciplinary Journal for the Study of Discourse, 21, 187–219.

    Google Scholar 

  • Habermas, J. (1984). The theory of communicative action (Lifeworld and system, Vol. 2). Boston, MA: Beacon Press.

    Google Scholar 

  • Hagglund, K. J., Clark, M. J., Hilton, S. A., & Hewett, J. E. (2005). Access to healthcare services among persons with osteoarthritis and rheumatoid arthritis. American Journal of Physical Medicine and Rehabilitation, 84(9), 702–711.

    Article  PubMed  Google Scholar 

  • Hahn, S. R., Kroenke, K., Spitzer, R. L., Brody, D., Williams, J. B. W., Linzer, M., & Verloin, F. (1993). The difficult patient: Prevalence, psychopathology, and functional impairment. Journal of Clinical Epidemiology, 6, 647–657.

    Google Scholar 

  • Hall, J., Roter, D. L., Milburn, M., & Daltroy, L. H. (1996). Patients’ health as a predictor of physician and patient behavior in medical visits: A synthesis of four studies. Medical Care, 34(12), 1205–1218.

    Article  CAS  PubMed  Google Scholar 

  • Halpern, J. (2001). From detached concern to empathy: Humanizing medical practice. Oxford, UK: Oxford University Press.

    Book  Google Scholar 

  • Halpern, J. (2007). Empathy and patient-physician conflicts. Journal General Internal Medicine, 22, 696–701. doi:10.1007/sl.

    Article  Google Scholar 

  • Happé, F. G. E. (1993). Communicative competence and theory of mind in autism: A test of relevance theory. Cognition, 48, 101–119.

    Article  PubMed  Google Scholar 

  • Hardey, M. (1999). Doctor in the house: The Internet as a source of lay health knowledge and the challenge to expertise. Sociology of Health & Illness, 21(6), 820–835. doi:10.1111/1467-9566.00185.

    Article  Google Scholar 

  • Harrold, L. R., & Andrade, S. E. (2009). Medication adherence of patients with selected rheumatic conditions: a systematic review of the literature. Seminars in Arthritis and Rheumatism, 38(5), 396–402.Hay, M. C. (2006). Sick role. In Encyclopedia of disability. Thousand Oaks, CA: Sage.

    Google Scholar 

  • Hay, M. C. (2010). Suffering in a productive world. American Ethnologist, 37(2), 259–274. doi:10.1111/j.1548-1425.2010.01254.x.

    Article  Google Scholar 

  • Hay, M. C., Cadigan, R. J., Khanna, D., Strathmann, C., Lieber, E. L. I., Altman, R. O. Y., … Furst, D. E. (2008). Prepared patients: Internet information seeking by new rheumatology patients. Arthritis Care and Research, 59(4), 575–582. doi:10.1002/art.23533.

    Google Scholar 

  • Heath, D., Rapp, R., & Taussig, K.-S. (2007). Genetic citizenship. In D. Nugent & J. Vincent (Eds.), A companion to the anthropology of politics (pp. 152–167). Oxford, UK: Blackwell. doi:10.1002/9780470693681.ch10.

    Chapter  Google Scholar 

  • Heritage, J., & Maynard, D. W. (2006a). Introduction: Analyzing Interaction between doctors and patients in primary care encounters. In J. Heritage & D. W. Maynard (Eds.), Communication in medical care (Vol. 20). Cambridge, MA: Cambridge University Press.

    Chapter  Google Scholar 

  • Heritage, J., & Maynard, D. W. (2006b). Problems and prospects in the study of physician-patient interaction: 30 years of research. Annual Review of Sociology, 32(1), 351–374. doi:10.1146/annurev.soc.32.082905.093959.

    Article  Google Scholar 

  • Huang, X., Magder, L. S., & Petri, M. (2014). Predictors of survival in systemic lupus erythematosus. Journal of Rheumatology, 41(9), 1823–1833. doi:10.1097/01.md.0000224709.70133.f7.

    Article  PubMed  Google Scholar 

  • Hurst, N. P., Lambert, C. M., Forbes, J., Lochhead, A., Major, K., & Lock, P. (2000). Does waiting matter? A randomized controlled trial of new non-urgent rheumatology out-patient referrals. Rheumatology (Oxford, England), 39, 369–376.

    Article  CAS  Google Scholar 

  • Husserl, E. (1970). The crisis of European sciences and transcendental phenomenology. Evanston, IL: Northwestern University Press.

    Google Scholar 

  • Hymes, D. (2001). On communicative competence. In Linguistic anthropology (pp. 53–73). Malden, MA: Blackwell.

    Google Scholar 

  • Jackson, M. (2012). Lifeworlds: Essays in existential anthropology. Chicago, IL: University of Chicago Press.

    Book  Google Scholar 

  • Jagosh, J., Donald Boudreau, J., Steinert, Y., Macdonald, M. E., & Ingram, L. (2011). The importance of physician listening from the patients’ perspective: Enhancing diagnosis, healing, and the doctor-patient relationship. Patient Education and Counseling, 85(3), 369–374. doi:10.1016/j.pec.2011.01.028.

    Article  PubMed  Google Scholar 

  • Jamal, S., Alibhai, S. M. H., Badley, E. M., & Bombardier, C. (2011). Time to treatment for new patients with rheumatoid arthritis in a major metropolitan city. The Journal of Rheumatology, 38(7), 1282–1288. doi:10.3899/jrheum.101315.

    Article  PubMed  Google Scholar 

  • Jefferson, G. (2004). A note on laughter in “male–female” interaction. Discourse Studies, 6(1), 117–133. doi:10.1177/1461445604039445.

    Article  Google Scholar 

  • Jewett, L. R., Razykov, I., Hudson, M., Baron, M., & Thombs, B. D. (2012). Prevalence of current, 12-month and lifetime major depressive disorder among patients with systemic sclerosis. Rheumatology, 52, 669–675. doi:10.1093/rheumatology/kes347.

    Article  PubMed  Google Scholar 

  • Katz, J. (1984). The silent world of doctor and patient (p. 263). New York, NY: Free Press.

    Google Scholar 

  • Kirmayer, L. J. (2000). Broken narratives: Clinical encounters and the poetics of illness experience. In C. Mattingly & L. C. Garro (Eds.), Narrative and the cultural construction of illness and healing (pp. 153–180). Berkeley: University of California Press.

    Google Scholar 

  • Kirmayer, L. J. (2012). Rethinking cultural competence. Transcultural Psychiatry, 49(2), 149–164. doi:10.1177/1363461512444673.

    Article  PubMed  Google Scholar 

  • Kirmayer, L. J. (2013). Embracing uncertainty as a path to competence: Cultural safety, empathy, and alterity in clinical training. Culture, Medicine and Psychiatry, 37(2), 365–372. doi:10.1007/s11013-013-9314-2.

    Article  PubMed  Google Scholar 

  • Kjeken, I., Dagfinrud, H., Mowinckel, P., Uhlig, T., Kvien, T. K., & Finset, A. (2006). Rheumatology care: Involvement in medical decisions, received information, satisfaction with care, and unmet health care needs in patients with rheumatoid arthritis and ankylosing spondylitis. Arthritis Care and Research, 55(3), 394–401. doi:10.1002/art.21985.

    Article  PubMed  Google Scholar 

  • Kleinman, A. (1988). The illness narratives: Suffering, healing, and the human condition. New York, NY: Basic Books.

    Google Scholar 

  • Kleinman, A. (1995). Writing at the margin: Discourse between anthropology and medicine. Berkeley: University of California Press.

    Google Scholar 

  • Kleinman, A., & Benson, P. (2006). Anthropology in the clinic: The problem of cultural competency and how to fix it. PLoS Medicine, 3(10), e294. doi:10.1371/journal.pmed.0030294.

    Article  PubMed Central  PubMed  Google Scholar 

  • Konner, M. (1987). Becoming a doctor: A journey of initiation in medical school. New York, NY: Penguin.

    Google Scholar 

  • Kravitz, R. L. (2001). The physician–patient relationship measuring patients’ expectations and requests. Annals of Internal Medicine, 134, 881–888.

    Article  CAS  PubMed  Google Scholar 

  • Laganga, L. R., & Lawrence, S. R. (2007). Clinic overbooking to improve patient access and increase provider productivity. Decision Sciences, 38(2), 251–276. doi:10.1111/j.1540-5915.2007.00158.x.

    Article  Google Scholar 

  • Lang, F., Floyd, M. R., & Beine, K. L. (2000). Clues to patients’ explanations and concerns about their illnesses. A call for active listening. Archives of Family Medicine, 9, 222–227. doi:10.1001/archfami.9.3.222.

    Article  CAS  PubMed  Google Scholar 

  • Linzer, M., Manwell, L. B., Williams, E. S., Bobula, J. A., Brown, R. L., Varkey, A. B., … Schwartz, M. D. (2009). Improving patient care annals of internal medicine working conditions in primary care: Physician reactions and care quality. Annals of Internal Medicine, 151(1), 28–36.

    Google Scholar 

  • Main, C. J., Buchbinder, R., Porcheret, M., & Foster, N. (2010). Addressing patient beliefs and expectations in the consultation. Best Practice & Research. Clinical Rheumatology, 24(2), 219–225. doi:10.1016/j.berh.2009.12.013.

    Article  PubMed  Google Scholar 

  • Martin, R. W., Head, A. J., René, J., Swartz, T. J., Fiechtner, J. J., McIntosh, B. A., & Holmes-Rovner, M. (2008). Patient decision-making related to antirheumatic drugs in rheumatoid arthritis: The importance of patient trust of physician. Journal of Rheumatology, 35, 618–624.

    Google Scholar 

  • Matcham, F., Rayner, L., Steer, S., & Hotopf, M. (2013). The prevalence of depression in rheumatoid arthritis: A systematic review and meta-analysis. Rheumatology (Oxford, England), 52, 2136–2148. doi:10.1093/rheumatology/ket169.

    Article  Google Scholar 

  • McNearney, T. A., Hunnicutt, S. E., Maganti, R., & Rice, J. (2008). What factors relate to job satisfaction among rheumatologists. Journal of Clinical Rheumatology, 14(3), 133–137. doi:10.1097/RHU.0b013e318177274d.

    Article  PubMed  Google Scholar 

  • Mishler, E. G. (1984). The discourse of medicine: Dialectics of medical interviews. Norwood, NJ: Ablex.

    Google Scholar 

  • Moore, P. J., Sickel, A. E., Malat, J., Williams, D., Jackson, J., & Adler, N. E. (2004). Psychosocial factors in medical and psychological treatment avoidance: The role of the doctor-patient relationship. Journal of Health Psychology, 9, 421–433. doi:10.1177/1359105304042351.

    Article  PubMed  Google Scholar 

  • Murphy, R. F. (1987). The damaged self. In The body silent. New York, NY: Norton.

    Google Scholar 

  • National Science Board. (2000). Science and engineering indicators—2000 (Vol. 1). Arlington, VA: National Science Board. Retrieved from http://www.nsf.gov/statistics/seind00/

  • Newman, E. D., Harrington, T. M., Olenginski, T. P., & Perruquet, J. L. (2004). “The rheumatologist can see you now”: Successful implementation of an advanced access model in a rheumatology practice. Arthritis Care and Research, 51(2), 253–257. doi:10.1002/art.20239.

    Article  PubMed  Google Scholar 

  • Newton, E. G., Thombs, B. D., & Groleau, D. (2012). The experience of emotional distress among women with scleroderma. Qualitative Health Research, 22(9), 1195–1206. doi:10.1177/1049732312449207.

    Article  PubMed  Google Scholar 

  • Nicassio, P. M. (2008). The problem of detecting and managing depression in the rheumatology clinic. Arthritis Care and Research, 59(2), 155–158. doi:10.1002/art.23348.

    Article  PubMed  Google Scholar 

  • Nicassio, P. M., Kay, M. a, Custodio, M. K., Irwin, M. R., Olmstead, R., & Weisman, M. H. (2011). An evaluation of a biopsychosocial framework for health-related quality of life and disability in rheumatoid arthritis. Journal of Psychosomatic Research, 71(2), 79–85.Nicassio, P. M., Schuman, C., Radojevic, V., & Weisnman, M. H. (1999). Helplessness as a Mediator of Health Status in Fibromyalgia. Cognitive Therapy and Research, 23(2), 181–196.Nicassio, P., Wallston, K. A., Callahan, L. F., & Pincus, T. (1985). The measurement of helplessness in rheumatoid arthritist: The development of the arthritis helplessness index. The Journal of Rheumatology, 12, 462–467.

    Google Scholar 

  • Ochs, E., & Schieffelin, B. (2008). Language socialization: An historical overview. In N. Hornberger (Ed.), Encyclopedia of language and education SE-193 (pp. 2580–2594). New York, NY: Springer. doi:10.1007/978-0-387-30424-3_193.

    Chapter  Google Scholar 

  • Parsons, T. (1951). Illness and the role of the physician: A sociological perspective. American Journal of Orthopsychiatry, 21, 452–460.

    Article  CAS  PubMed  Google Scholar 

  • Pasma, A., van’t Spijker, A., Luime, J. J., Walter, M. J. M., Busschbach, J. J. V., & Hazes, J. M. W. (2014). Facilitators and barriers to adherence in the initiation phase of disease-modifying antirheumatic drug (DMARD) use in patients with arthritis who recently started their first DMARD treatment. The Journal of Rheumatology, 42(3), 379–385. doi:10.3899/jrheum.140693.

    Article  PubMed  Google Scholar 

  • Patwardhan, A., Henrickson, M., Laskosz, L., Duyenhong, S., & Spencer, C. H. (2014). Current pediatric rheumatology fellowship training in the United States: What fellows actually do. Pediatric Rheumatology Online Journal, 12(1), 8. doi:10.1186/1546-0096-12-8.

    Article  PubMed Central  PubMed  Google Scholar 

  • Peabody, F. W. (1927). The care of the patient. JAMA, 88(12), 877–882.

    Article  Google Scholar 

  • Platt, F. W., Gaspar, D. L., Coulehan, J. L., Fox, L., Adler, A. J., Weston, W. W., … Stewart, M. (2001). “Tell me about yourself”: The patient-centered interview. Annals of Internal Medicine, 134(11), 1079–1085.

    Google Scholar 

  • Rao, J. K., Weinberger, M., Anderson, L. A., & Kroenke, K. (2004). Predicting reports of unmet expectations among rheumatology patients. Arthritis and Rheumatism, 51(2), 215–221. doi:10.1002/art.20246.

    Article  PubMed  Google Scholar 

  • Roter, D. L. (1977). Patient participation in the patient-provider interaction: The effects of patient question asking on the quality of interaction, satisfaction and compliance. Health Education & Behavior, 5(4), 281–315. doi:10.1177/109019817700500402.

    Article  CAS  Google Scholar 

  • Rouse, C. M. (2009). Uncertain suffering: Racial health care disparities and sickle cell disease (p. 314). Berkeley: University of California Press. doi:10.1093/jhmas/jrq007.

    Google Scholar 

  • Rouse, C. (2010). Patient and practitioner noncompliance: Rationing, therapeutic uncertainty, and the missing conversation. Anthropology & Medicine, 17(2), 187–200. doi:10.1080/13648470.2010.493602.

    Article  Google Scholar 

  • Rudd, E., & Bosch, S. J. (1966). Education and training of rheumatologists. Arthritis & Rheumatism, 9(6), 830–833.

    Article  CAS  Google Scholar 

  • Ruusuvuori, J. (2001). Looking means listening: Coordinating displays of engagement in doctor–patient interaction. Social Science & Medicine, 52(7), 1093–1108. doi:10.1016/S0277-9536(00)00227-6.

    Article  CAS  Google Scholar 

  • Salt, E., & Peden, A. (2011). The complexity of the treatment: The decision-making process among women with rheumatoid arthritis. Qualitative Health Research, 21(2), 214–222. doi:10.1177/1049732310381086.

    Article  PubMed  Google Scholar 

  • Schneider, M., & Krüger, K. (2013). Rheumatoid arthritis—Early diagnosis and disease management. Deutsches Ärzteblatt International, 110(27–28), 477–484. doi:10.3238/arztebl.2013.0477.

    PubMed Central  PubMed  Google Scholar 

  • Schutz, A. (1973). Structures of the life-world (Vol. 1, p. 335). Evanston, IL: Northwestern University Press.

    Google Scholar 

  • Smedley, B. D., Stith, A. Y., & Nelson, A. R. (2003). Unequal treatment: What healthcare providers need to know about racial and ethnic disparities in healthcare. In G. E. Henderson, S. E. Estroff, L. R. Churchill, N. M. P. King, J. Oberlander, & R. P. Strauss (Eds.), The social medicine reader: Social and cultural contributions to health, difference, and inequality (pp. 123–132). Durham, NC: Duke University Press.

    Google Scholar 

  • Stamer, M., Schmacke, N., & Richter, P. (2013). Noncompliance: A never-ending story. Understanding the perspective of patients with rheumatoid arthritis. Forum: Qualitative Social Research, 14(3), Art. 7.

    Google Scholar 

  • Strathmann, C., & Hay, M. C. (2008). I’m paying your salary here!: Social inequality, consumerism, and the politics of space in medical clinics. Human Organization, 67(1), 49–60.

    Article  Google Scholar 

  • Street, R. L., Gordon, H. S., Ward, M. M., Krupat, E., & Kravitz, R. L. (2005). Patient participation in medical consultations: Why some patients are more involved than others. Medical Care, 43(10), 960–969. doi:10.1097/01.mlr.0000178172.40344.70.

    Article  PubMed  Google Scholar 

  • Suarez-Almazor, M. E. (2004). Patient-physician communication. Current Opinion in Rheumatology, 58(152), 357–361. doi:10.1097/00002281-200403000-00003.

    Google Scholar 

  • Suchman, A. L., Markakis, K., Beckman, H. B., & Frankel, R. (1997). A model of empathic communication in the medical interview. JAMA 277, 678–682. doi:10.1001/jama.277.8.678.

    Google Scholar 

  • Tayer, W. G., Nicassio, P. M., Radojevic, V., & Krall, T. (1996). Pain and helplessness as correlates of depression in systemic lupus erythematosus. British Journal of Health Psychology, 1, 253–262.

    Article  Google Scholar 

  • Teachman, G., & Gibson, B. E. (2014). “Communicative competence” in the field of augmentative and alternative communication: A review and critique. International Journal of Language & Communication Disorders/Royal College of Speech & Language Therapists, 49(1), 1–14. doi:10.1111/1460-6984.12055.

    Article  Google Scholar 

  • Thom, D. H., Tirado, M. D., Woon, T. L., & McBride, M. R. (2006). Development and evaluation of a cultural competency training curriculum. BMC Medical Education, 6, 38. doi:10.1186/1472-6920-6-38.

    Article  PubMed Central  PubMed  Google Scholar 

  • Treharne, G. J., Kitas, G. D., Lyons, A. C., & Booth, D. A. (2005). Well-being in rheumatoid arthritis: The effects of disease duration and psychosocial factors. Journal of Health Psychology, 10, 457–474. doi:10.1177/1359105305051416.

    Google Scholar 

  • Treharne, G., Lyons, A., & Kitas, G. (2004). Medication adherence in rheumatoid arthritis: Effects of psychosocial factors. Psychology, Health & Medicine, 9(3), 337–349. doi:10.1080/13548500410001721909.

    Article  Google Scholar 

  • Ventola, C. (2011). Direct-to-consumer pharmaceutical advertising: Therapeutic or toxic? Pharmacy and Therapeutics, 36(10), 669–684. Retrieved from http://www.pubmedcentral.nih.gov/articlerender.fcgi?artid=3278148&tool=pmcentrez&rendertype=abstract http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3278148/pdf/ptj3610669.pdf http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3278148/?tool=pmcentrez

  • Viller, F., Guillemin, F., Briançon, S., Moum, T., Suurmeijer, T., & van den Heuvel, W. (1999). Compliance to drug treatment of patients with rheumatoid arthritis: A 3 year longitudinal study. The Journal of Rheumatology, 26(10), 2114–2122. Retrieved from http://europepmc.org/abstract/MED/10529126

  • Waitzkin, H. (1993). The politics of medical encounters: How patients and doctors deal with social problems (p. 327). New Haven, CT: Yale University Press.

    Google Scholar 

  • Ward, M. M. (2004). Rheumatology care, patient expectations, and the limits of time. Arthritis and Rheumatism, 51(3), 307–308. doi:10.1002/art.20417.

    Article  PubMed  Google Scholar 

  • Weisner, T. S., & Hay, M. C. (2015). Practice to research: Integrating evidence-based practices with culture and context. Transcultural Psychiatry, 52(2), 222–243.

    Article  PubMed  Google Scholar 

  • West, C. (1984). Medical misfires: Mishearings, misgivings, and misunderstandings in physician‐patient dialogues. Discourse Processes, 7(2), 107–134. doi:10.1080/01638538409544586.

    Article  Google Scholar 

  • West, C. (1993). Reconceptualizing gender in physician-patient relationships. Social Science and Medicine, 36(1), 57–66. doi:10.1016/0277-9536(93)90305-N.

    Article  CAS  PubMed  Google Scholar 

  • Withers, M., Moran, R., Nicassio, P., Weisman, M. H., & Karpouzas, G. A. (2014). Perspectives of vulnerable US hispanics with rheumatoid arthritis on depression: Awareness, barriers to disclosure and treatment options. Arthritis Care & Research, 67(4), 484–492. doi:10.1002/acr.22462.

    Article  Google Scholar 

  • Woolf, A. D. (2002). Specialist training in rheumatology in Europe. Rheumatology, 41, 1062–1066.

    Article  CAS  PubMed  Google Scholar 

Download references

Acknowledgments

The author is grateful to Perry Nicassio, participating rheumatologists and patients, the Department of Anthropology at Miami University, and the UCLA Center for Culture and Health. Material in this chapter is based upon work supported by the National Science Foundation under Grant No. 0137921.

Author information

Authors and Affiliations

  1. Department of Anthropology, Miami University, Oxford, Ohio, USA

    M. Cameron Hay PhD

  2. Center for Culture and Health, Semel Institute for Neuroscience and Human Behavior, UCLA, Los Angeles, California, USA

    M. Cameron Hay PhD

Authors
  1. M. Cameron Hay PhD
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to M. Cameron Hay PhD .

Editor information

Editors and Affiliations

  1. Department of Psychiatry, University of California, Los Angeles, Los Angeles, California, USA

    Perry M. Nicassio

Rights and permissions

Reprints and permissions

Copyright information

© 2016 Springer International Publishing Switzerland

About this chapter

Cite this chapter

Hay, M.C. (2016). The Heart of Clinical Relationships: Doctor–Patient Communication in Rheumatology. In: Nicassio, P. (eds) Psychosocial Factors in Arthritis. Springer, Cham. https://doi.org/10.1007/978-3-319-22858-7_7

Download citation

  • DOI: https://doi.org/10.1007/978-3-319-22858-7_7

  • Publisher Name: Springer, Cham

  • Print ISBN: 978-3-319-22857-0

  • Online ISBN: 978-3-319-22858-7

  • eBook Packages: MedicineMedicine (R0)

Publish with us

Policies and ethics

Search

Navigation