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The Framing of Service Encounters

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The Spatial and Temporal Dimensions of Interactions

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Abstract

Chapter 1 provides important background information that helps set the scene for the study by analysing a typical example of a service interaction in the shop under scrutiny and argues that to understand ‘service encounters’, one needs to go beyond the logocentric approaches of conversation analysis and interactional sociolinguistics. The chapter also supplies brief information about Persian ethnic shops and their locations in Sydney and Iranian immigration to Australia followed by a brief overview of the theoretical framework for the study.

This chapter contains an extract from the author’s contribution to the volume The Sociolinguistics of Iran’s Languages at Home and Abroad (Palgrave Macmillan, 2019).

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Authors and Affiliations

  1. Western Sydney University, Sydney, NSW, Australia

    Dariush Izadi

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  1. Dariush Izadi
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Izadi, D. (2020). The Framing of Service Encounters. In: The Spatial and Temporal Dimensions of Interactions. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-19584-7_1

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  • DOI: https://doi.org/10.1007/978-3-030-19584-7_1

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  • Publisher Name: Palgrave Macmillan, Cham

  • Print ISBN: 978-3-030-19583-0

  • Online ISBN: 978-3-030-19584-7

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