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Experience Management

Foundations, Development Methodology, and Internet-Based Applications

  • Book
  • © 2002

Overview

Editors:
  1. Ralph Bergmann

    1. Mathematics and Applied Computer Science Data and Knowledge Management Group, University of Hildesheim, Hildesheim, Germany

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Part of the book series: Lecture Notes in Computer Science (LNCS, volume 2432)

Part of the book sub series: Lecture Notes in Artificial Intelligence (LNAI)

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Table of contents (12 chapters)

  1. Front Matter

    Pages I-XVI
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  2. 1. Introduction

    Pages 1-23

  3. 2. Experience Management

    Pages 25-44

  4. 3. Representing Experience

    Pages 47-92

  5. 4. Assessing Experience Utility

    Pages 93-139

  6. 5. Representing Knowledge for Adaptation

    Pages 141-152

  7. 6. User Communication

    Pages 155-185

  8. 7. Experience Retrieval

    Pages 187-218

  9. 8. Experience Adaptation

    Pages 219-239

  10. 9. Developing and Maintaining Experience Management Applications

    Pages 241-278

  11. 10. Experience Management for Electronic Commerce

    Pages 281-313

  12. 11. Experience Management for Self-Service and Help-Desk Support

    Pages 315-346

  13. 12. Experience Management for Electronic Design Reuse

    Pages 347-364

  14. Back Matter

    Pages 365-393
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Keywords

About this book

This book deals with experience management in the context of real-world applicability and realistic applications. A particular focus is given by the requirements that arise in complex problem solving and by the fact that modern experience management must be implemented as Internet-based applications. Concrete application areas that are discussed in this book are electronic commerce, diagnosis of complex technical equipment, and electronic design reuse. This book explores how experience management can be supported by information technology, especially by techniques that stem from knowledge-based systems, case-based reasoning, machine learning, and process modeling. It surveys different methods in a unified terminology and investigates them with respect to application requirements. Further, the process of application development and maintenance is highlighted, pointing out successful practically proven ways for obtaining and operating experience management applications.

Reviews

From the reviews of the first edition:

"In the text the main conceptual questions for experience management are identified and a framework for this management is proposed. A large body of principal methods are analyzed and presented in a unified and concise terminology. … I think that each reader of this book will meet the wish of the author expressed at the end of the preface – enjoy reading!" (Antonín Ríha, Zentralblatt MATH, Vol. 1069, 2005)

Editors and Affiliations

  • Mathematics and Applied Computer Science Data and Knowledge Management Group, University of Hildesheim, Hildesheim, Germany

    Ralph Bergmann

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